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Bill Review Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly experienced customer service leader with over 10 years of experience building and maintaining customer relationships. Possesses an unwavering commitment to resolving complex issues and winning customer loyalty. Seeking a position to provide a meaningful impact and advance within the organization.

Skills
  • Strong Communication
  • Conflict Resolution
  • Excellent Customer Service
  • Decision Making
  • Stocking and replenishing
  • Cash Handling
  • Data management
  • Report preparation
  • Sales expertise
  • Complaint resolution
  • Order Fulfillment
  • International sales support
  • Loans
  • Relationship building and management
  • Flexible & Adaptable
Work History
BILL REVIEW REPRESENTATIVE, 01/2011 to Current
Vca Antech, Inc. Onalaska, WI,
  • Reviews monthly charges for residential and commercial city customers and ensures that bills are accurate and all charges are applied.
  • Conducts bill deletions and corrections as required.
  • Leads service improvements across departments to assist with collaboration and efficiency.
  • Issues various work orders to verify readings or vacancy of properties.
  • Transfers services for move in, corrects inaccurate meter reads, and issues cancellations of water service.
  • Cross-references various account information to determine appropriate actions required for billing satisfactory water charges.
  • Trains and mentors new staff members.
  • Provides timely follow-up with customers to ensure highest quality service and build customer relationships.
  • Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
  • Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
  • Monitored all company inventory to ensure stock levels and databases were updated
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
FIELD ACCOUNT REVIEW REPRESENTATIVE, 2009 to 2010
Sewerage And Water Board Of New Orleans City, STATE,
  • Issued work orders for inspections to verify proper purification systems for water service regulated by Louisiana State plumbing codes.
  • Processed plumbing permits on properties.
  • Created corresponding letters when needed for informative relations.
  • Maintained spreadsheet for yearly quota and review of unauthorized meters and fire services.
  • Used client and category insights to prospect for new revenue opportunities.
  • Created custom solutions-driven campaigns to meet client needs across multiple media platforms.
  • Oversaw daily operations to ensure high levels of productivity
  • Prepared variety of different written communications, reports and documents to ensure smooth operations
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
CUSTOMER SERVICE REPRESENTATIVE, 2008 to 2009
Sewerage And Water Board Of New Orleans City, STATE,
  • Processed applications for changes to, reinstatement of, and cancellations of water service.
  • Managed customer relations by providing excellent customer service.
  • Created and implemented new processes for evaluating customer experiences and processing customer feedback.
  • Expedited work orders to assigned departments for repair.
  • Handled customer service inquiries, complaints, billing questions, and payment arrangements.
  • Explained policy and procedure to customers to ensure complete understanding of rules 2 and regulations pertaining to Sewerage & Water Board of New Orleans.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
COMMERCIAL TELLER, 2005 to 2008
CAPITAL ONE City, STATE,
  • Handled financial transactions at high-volume branches.
  • Managed deposits, withdrawals, transfers and check cashing.
  • Achieved excellent drawer balancing record of zero shortages or overages throughout tenure.
  • Educated customers on online service offerings and mobile apps.
  • Helped account holders access technology to enhance banking convenience via multiple self-service channels.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
Education
: General Studies, Expected in
to
Tulane University - New Orleans, LA,
GPA:
  • Relevant Coursework Completed: [Subject] & [Subject]
HIGH SCHOOL DIPLOMA: , Expected in 05/2004
to
WARREN EASTON HIGH SCHOOl - New Orleans, LA,
GPA:
Professional Refrences
  • Debra Tate| Supervisor for Sewerage & Water Board

(504) 715-1803

  • David Taylor| Human Resources Director

(504) 715-4281

  • Nikita Taylor | Pharmacy Manager

(504) 292-1803

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88Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Tulane University
  • WARREN EASTON HIGH SCHOOl
Job Titles Held:
  • BILL REVIEW REPRESENTATIVE
  • FIELD ACCOUNT REVIEW REPRESENTATIVE
  • CUSTOMER SERVICE REPRESENTATIVE
  • COMMERCIAL TELLER
Degrees
  • Some College (No Degree)
  • HIGH SCHOOL DIPLOMA

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