LiveCareer-Resume

bilingual victim advocate resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking and reliable Bilingual Victim Advocate with strong ability in organization and computer operations. Offering great customer services, honesty and strong ethics. Highly organized, proactive and punctual with team-oriented mentality. Motivated to apply education and learned abilities to enhance any office/organization operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in Microsoft words and general office operations.

Skills
  • Bilingual in English and Spanish (oral and written)
  • CMI program knowledge
  • Bilingual communication
  • Dedicated patient advocate
  • Customer advocate
  • Community advocate
  • Communication and presentation
  • Client-focused service
  • Educating consumers
  • Managing file systems
  • File and records maintenance
  • HIPAA and confidentiality
  • Keeping data and files organized.
Experience
Bilingual Victim Advocate , 06/2015 - Current
Community Action Partnership Of San Luis Obispo County Los Osos, CA,
  • Intake new clients demographics.
  • Refer clients to therapist.
  • Refer and assist clients with medical appointments.
  • Assist survivors with court information, court accompaniment.
  • Lead support groups
  • Provision of community resources for clients
  • Interpretation in and out of office.
  • Interpretation at doctor's appointment for current clients
  • Translation of documents. Sight translation of documents.
  • Outreach events, materials and training, design, creation, distribution and ordering of outreach materials.
  • Keeping and maintaining client files.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Program Eligibility Specialist, 11/2014 - 04/2015
Cape Fear Healthnet City, STATE,
  • Processed benefits applications, which included documents for medical assistance. Made referral to low income clinics in the area.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support. Managed client information through CMI system.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Called applicants to set up appointments and explain benefits processes.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Earned reputation for good attendance and hard work.
  • Delivered services to English and non-English speaking costumers.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Bilingual Resource Coordinator/Home Visitor , 09/2006 - 10/2014
Coastal Community Action Inc. City, STATE,
  • Improved operations by working with team members and customers to find resources for clients.
  • Collaborated with others to discuss new year plan for Head Start/Early Head Start Program.
  • Recognized by all program director for self-less, community oriented services to low-income communities.
  • Worked closely with team members to deliver program requirements, develop solutions and meet Head Start Standars.
  • Created agenda and communication materials for parent meetings.
  • Performed site evaluations, customer surveys and team program reviews.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Support Head Start/Early Head Start program by compiling paperwork and taking income verification from program applicants.
  • Earned reputation for good attendance and hard work.
  • Delivered services in Craven, Jones, Pamlico and Carteret counties.
  • Maintained updated and gain knowledge of Galileo program utilized in Head Start/Early Head Start
Education and Training
Associate of Arts: General Education/Social Work/Sociology , Expected in
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Craven Community College - New Bern, NC
GPA:
Status -
NC Empowerment Skills For Leaders Credential: Credential , Expected in 05/2007
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Duke University - Off Site, in Morehead City NC ,
GPA:
Status -
Connecting With Families: Family Support Practice : Credential Refresh Course April 2014, Expected in 02/2008
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Appalachian Family Innovations/Appalanchian St. U - Williamston NC ,
GPA:
Status -
Mid-Manager Credential : Mid-Manager Credential , Expected in 06/2010
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Office of Head Start - San Antonio, TX,
GPA:
Status -
Health And Human Service Setting Certificate : Levels I, II And III 2008,2009,2010 And 2018, Expected in 08/2018
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MAHEC And AHEC - Ashville, Greenville, And Ashboro NC ,
GPA:
Status -
NC Certified Victim Advocate : Victim Advocate , Expected in 09/2014
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NC Domestic Violance Coalition - New Bern NC ,
GPA:
Status -
NC Certified Peer Support Specialist : Peer Support , Expected in 11/2019
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NC State University - Raleigh NC ,
GPA:
Status -

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Resume Overview

School Attended

  • Craven Community College
  • Duke University
  • Appalachian Family Innovations/Appalanchian St. U
  • Office of Head Start
  • MAHEC And AHEC
  • NC Domestic Violance Coalition
  • NC State University

Job Titles Held:

  • Bilingual Victim Advocate
  • Program Eligibility Specialist
  • Bilingual Resource Coordinator/Home Visitor

Degrees

  • Associate of Arts
  • NC Empowerment Skills For Leaders Credential
  • Connecting With Families: Family Support Practice
  • Mid-Manager Credential
  • Health And Human Service Setting Certificate
  • NC Certified Victim Advocate
  • NC Certified Peer Support Specialist

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