Administrative Assistant focused on driving productivity by leveraging strong front office management skills, offering administrative experience in both corporate and non-profit office environments and specializing in administrative support to busy offices and committed to delivering high quality results with little supervision.
60 WPM, Microsoft Office, MS-Word, MS-PowerPoint, MS-Excel, Access WordPerfect, Fax machine and Internet Explorer.
(Professional, DeVry University)
Demonstrated proficiency in telephone, e-mail, and rotating front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departments.
Performed administration tasks such as filing, developing spreadsheets, scanning reports, and scanning documents for inter-departmental use.
Operated computers programmed with accounting software to record, store, and analyze information.
10/2014 to Current
Bilingual Senior Admin AssistantDC Bar － NW, Washington, DC
Monitors all activities in the reception area in rotation with FM staff and ensures security and visitor policies are followed at all times.
Greets and monitors visitors and provides visitors' badges.
Answers and appropriately routes incoming calls.
Arranges outgoing courier delivers, accepts incoming courier letters, packages and deliveries and notifies appropriate employees of deliveries.
Creates and maintains visitor sign-in, courier logs, Certificate of Insurance logs.
Assist FM in providing and delivering security fobs and keys for new hires to hiring managers; assist in updating the fob spreadsheet.
Collects fitness center waiver forms from employees and Human Resources and coordinates with building management for access.
Maintains wavier from records and updates waivers.
Provides assistance with processing invoices.
Provides the FM administrative support in emergency preparedness efforts.
Serves as a member of the Safety Team with responsibility for conference rooms.
Schedules committee meetings.
Provides backup support in ordering supplies for FM department.
Interpreting/Translating Spanish language as needed.
Other duties as assigned.
04/2013 to 10/2014
File Clerk/Admin Assistant, InterpreterLaw Office of Eric M. May － NW, Washington, DC
Interpreting/Translating Spanish Language as needed.
Providing customer service.
Assigns and records or stamp identification numbers or codes in order to index materials for filing.
Eliminates outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.
Enter document identification codes into systems in order to determine locations of documents to be retrieved.
Finds and retrieves information from files in response to requests from authorized users.
Keeps records of materials filed or removed, using logbooks or computers.
Modifies and improve filing systems, or implement new filing system.
Places materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
Scans or reads incoming materials in order to determine how and where they should be classified filed.
Sorts or classifies information according to guideline such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Tracks materials removed from files in order to ensure that borrowed files are returned.
Designed form related to filing systems.
Gathers materials to be filed from departments and employees.
Operates mechanized files that rotate to bring needed records to a particular location.
Performs general office duties such as typing, operating office machines, and sorting mail.
Calculated billable hours.
07/2012 to 04/2013
Concierge ManagerCapitol Concierge － NW, Washington, DC
Greeting guest at the front desk with a friendly and pleasant demeanor.
Providing customer service.
Answering guest inquiries about the city and local events and attractions.
Handling special requests from guest (i.e.
limousine service or making the arrangements for special occasions).
Making reservations for guest to eat at area restaurants, procuring tickets for guests to attend to cultural and artistic performances, or booking sightseeing tours.
Manages schedules and people.
Maintains an active presence at the Front Desk.
Monitors and announces visitors and controls access to the property.
Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal hopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services.
Ensures that resident and guest concerns are resolved in a professional and timely manner.
Reports to Property Manager any resident or guest dissatisfaction.
Conducts training and shift scheduling of concierge staff.
Demonstrates Premier Communities' values of loyalty, Integrity, Respect, Fun, Teamwork, Work Ethic and a Positive Attitude.
Follows safety procedures and maintains a safe work environment.
Performs other job-related duties as directed.
BA: Computer ScienceDevry University － Crystal City, VAComputer Science a focus on Game and Simulation Programming and Software Engineering
GraduateAssembly of Jesus Christ Academy － Fort Washington, MDComputer Technology Award (completing the Microsoft Word, Excel ; and PowerPoint courses while learning the parts of a computer Student Government Association (Class Representative)