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bilingual patient service coordinator resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Bilingual Customer Service Representative with nearly 5 years of experience. Constantly noted for strong passion in learning and becoming better at my position. Looking to secure a position with a notable company and grow. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Great Communication Skills
  • Fluent in Spanish
  • Project Management Abilities
  • Customer Relations
  • High-Energy Attitude
  • Call Center Operations
  • Inbound and Outbound Calling
  • Problem-Solving Abilities
  • CRM Software
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Customer Account Management
  • Team Management
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Credit Card Payment Processing
  • HIPAA Compliance
  • Sales Experience
  • Team Work Ethics
  • Attention to Details
  • Excel Basics
  • Experience in Leadership
  • Microsoft Office
  • Organizational Skills
  • Computer Skills
  • Critical Thinking
  • Reliable and Trustworthy
  • Salesforce
  • Five9 Software
  • SAP Software
Education and Training
Escuela Francisco Gaztambide Vega Bayamon, PR, Expected in 05/2017 High School Diploma : - GPA :
Experience
Ceva Logistics U.S., Inc. - Bilingual Patient Service Coordinator
Salt Lake City, UT, 02/2019 - 01/2022
  • Daily inbound calls and making routine outbound calls to assist patients with understanding the pharmacy's processes, benefits of using the pharmacy, as well as addressing any questions or concerns
  • Referring to a clinical support group regarding any escalated issues or complex questions when necessary
  • Contacts customers/patients on a routine basis to confirm current prescription, and remind patients of expiration dating on their medications
  • Verifying patient’s demographics and insurance information and notifies them of their copay responsibility
  • Collects payment and coordinates deliveries
  • Resolves all order discrepancies with the appropriate department to ensure resolution
  • Maintains records of all customer/patient interactions and transactions in the customer management software
  • Ability to handle calls in an efficient and timely manner.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
  • Answered patient questions and fielded complaints to resolve issues.
  • Salesforce expert
24-7 Intouch Tampa - Bilingual Team Lead
City, STATE, 09/2017 - 12/2018
  • Assisted clients in understanding their available options and helped them select the right service plans for their needs
  • Acknowledged customer issues and resolved their problems quickly and efficiently
  • Accepted and processed customer payments in credit cards and checks, checking for validity
  • Collaborated with colleagues to discuss market information and strategies
  • Effectively communicated with other employees and upper management to ensure complete care of customers
  • Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
  • Followed up with customers ensuring their satisfaction with their purchases
  • Informed customers about current promotions and sales, encouraging them to take advantage.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Trained customer service staff on special needs of non-English-speaking customers.
  • Provided status updates to keep upper management informed and to reach goals.
  • Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
  • Monitored team progress and enforced deadlines.
  • Collaborated with management team to implement new work procedures or policies.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Boost Mobile - Sales Associate
City, STATE, 08/2017 - 01/2018
  • Assess customer's needs and provide assistance and information about the product
  • Maintain in-stock supply and merchandise products on the sales floor
  • Process point of sale purchases and handle returns of merchandise
  • Remain knowledgeable of product line features
  • Welcome customers to the store and answer their questions
  • Comply with inventory control procedures
  • Ensure high levels of customer satisfaction by delivering excellent sales and service.
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

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Resume Overview

School Attended

  • Escuela Francisco Gaztambide Vega

Job Titles Held:

  • Bilingual Patient Service Coordinator
  • Bilingual Team Lead
  • Sales Associate

Degrees

  • High School Diploma

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