Experienced Bilingual Administrator focused on non-profit organizations, cross-cultural backgrounds and development in high risk areas. Dedicated and decisive leader with strategic and forward-thinking mindset. Technologically-savvy. Versatile multitasker who effectively prioritizes to accomplish objectives with creativity, enthusiasm and good temper.
Skills
Data and information management
Advanced MS Office Suite knowledge
CRM and office management software
Program file distribution
Skilled multi-tasker
Resourceful
Project management expertise
Education and Training
Bachelor's degree: Technology Management, Expected in 02/2016 - Ibero-American University (UDS) - San Carlos, Venezuela, GPA:
International Students Club vice-president
Thesis: Marketing 3.0 and its values to the Human Spirit.
Completed professional development in translation and interpreting English/Spanish.
Work scholarship as English Teacher Assistant for two years.
Certifications
Translation and Interpretation (English/Spanish) (2016). Ibero-American University (UDS).
Multicultural Studies (2015). Ibero-American University (UDS).
Digital Marketing (2015). Ibero-American University (UDS).
Public Speech (09/2014 – 02/2015). National Institute of Educational Cooperation (INCES).
Scientific writing (2014). Ibero-American University (UDS).
Knowledge in the Management of Human Resources in Organizations (2014). Ibero-American University (UDS).
Qualities of a Successful Leader (2012). SPEAR Consulter's.
Social Dimension of Education (2012). Ibero-American University (UDS).
Administrative System SAINT (2011). National Institute of Educational Cooperation (INCES).
Experience
Bilingual Patient Coordinator, 07/2019 - Current Kool Smiles – Virginia Beach, VA,
Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
Collaborated with interdisciplinary healthcare professionals to develop and modify individualized care plans for patients in multiple units.
Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
Studied marketing strategy, patient education approaches and stress management skills to increase knowledge base.
Drafted and maintained incident reports, daily activity logs and other documents requested by management, completing all duties within required timeframes.
Bilingual Customer Service Representative, 01/2017 - 05/2019 Faneuil – Haines City, FL,
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Responded promptly to general inquiries from members, staff and clients on the cell-phone, mail, e-mail and fax.
Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
Coordinated strategic goals and worked to secure grants for district churches, programs and needs.
Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.
Completed complex, specialized administrative work, including creation of computer forms, templates and tables, as well as preparing financial and operational reports.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing correspondence.
Completed inventory audits to identify losses and project demand.
Enforced company policies and procedures to strengthen operational standards across departments.
Delegated daily tasks to team members to optimize group productivity.
Enhanced company's reputation through media exposure and other public relations work.
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