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Bilingual Collections Specialist Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing.

Skills
  • De-escalation Techniques
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Proficiency in Microsoft Office and G Suite
  • Strong Analytical and Problem Solving Skills
Education
University of Central Florida Orlando, FL Expected in 12/2021 Professional Certificate : Cyber Defense - GPA :
Pontifical Catholic University of Puerto Rico Ponce, PR Expected in 05/2012 Master of Science : Education Administration And Supervision - GPA :
Pontifical Catholic University of Puerto Rico Ponce, PR Expected in 12/2008 Bachelor of Science : Secondary Education - GPA :
Work History
Regional Finance - Bilingual Collections Specialist
Joplin, MO, 02/2020 - 12/2021
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling automatically dialed outbound calls.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Discussed options with delinquent clients in terms of proposed solutions.
  • Handled outbound and inbound calls daily with goal of collecting owed debt.
Lkq Corp - Bilingual Customer Service Representative
Spokane, WA, 12/2020 - 05/2021
  • Identified and responded to customer requests and concerns through phone for both English and Spanish-speaking customers.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Answered calls in busy, fast-paced office for both English and Spanish-speaking customers.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Achieved and maintained departmental performance standards.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Educated and encouraged customers to promote self-sufficiency with online and mobile access tools.
  • Clarified customer requirements, probed for understanding and used decision-support tools and resources to appropriately offer resolution to customer.
  • Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer.
Lkq Corp - Bilingual Customer Service Representative
Springfield, IL, 10/2018 - 02/2020
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Achieved and maintained departmental performance standards.
  • Educated and encouraged customers to promote self-sufficiency with online and mobile access tools.
  • Clarified customer requirements, probed for understanding and used decision-support tools and resources to appropriately offer resolution to customer.
Santander Consumer International Puerto Rico - Early Stage Account Manager
City, STATE, 02/2017 - 03/2018
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Maintained high volume of calls to meet demands of busy group.
  • Used skip tracing and other techniques to locate debtors.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Languages
Spanish :
Native or Bilingual
Negotiated :
English :
Native or Bilingual
Negotiated :

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92Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • University of Central Florida
  • Pontifical Catholic University of Puerto Rico
  • Pontifical Catholic University of Puerto Rico
Job Titles Held:
  • Bilingual Collections Specialist
  • Bilingual Customer Service Representative
  • Bilingual Customer Service Representative
  • Early Stage Account Manager
Degrees
  • Professional Certificate
  • Master of Science
  • Bachelor of Science

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