Service-oriented personnel who delivers high quality customer service by accurately assessing client needs and recommending the most useful information and services. Motivated customer service specialist with over 10 years of experience in a fast-paced , team-based environment. Excellent communicator in a demanding call center environment. Creates dynamic and positive workplace culture to align with organizational mission and values. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Team Lead for HomeAdvisor Outbound 02/2018-10/2019
Bilingual Escalations Booking.com 03/2017- 02/2018
Escalations Einstein Noah's 11/2016-03/2017
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Met all customer call guidelines including service levels, handle time and productivity.
Maintained up-to-date knowledge of product and service changes. Assisting in training of agents, floor
In charge of doing the Weekly Business Review for my department.
Updated Stacking ranks for 24-7 intouch.
Did the QBR for the line of business.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: