Bilingual Case Manager Resume Example
Motivated Case Manager with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical with proven ability to build strategic partnerships, advocate for clients and advance change for communities in need. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Creative and enthusiastic with years of experience managing case loads of adolescents in high-risk environments. Passionate about building trust and rapport with at-risk youth through non-judgmental approach, patient demeanor and compassionate interpersonal skills. Skillful in needs evaluation, treatment planning and facilitating group or individual counseling sessions. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic Case Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
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- Developed treatments and casework programs for average of patients 50 month.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Provided social work services, including assessments, individual and family therapy, case management, discharge planning and referrals.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Delivered comprehensive services to children, adolescents and adults to support child welfare and prevention services.
- Marketed library's many services to visitors and patrons through active communication.
- Organized circulation desk with books and periodicals to be checked out.
- Kept detailed records of lending transactions and library users.
- Processed receipt of new book, audio visual and computer software inventory.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Closely monitored front desk visitors to maintain secure and clean environment.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
- Placed books on proper shelves when returned to circulation.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Maintained secure environment by monitoring visitors at front desk.
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
- Evaluated supplies and requested purchases to meet activity plans.
- Scheduled movies, entertainment and other special events.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Provided respectful mobility assistance to individuals needing extra support.
- Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities.
- Documented preferences and helped develop relevant activities.
- Performed clerical duties, including registering participants and answering specific event inquiries.
- Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Evaluated needs of youth and outlined measures to address.
- Completed clear and concise documentation of youth behavior and actions.
- Worked with clients to improve life choices and maximize benefits of programs.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
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Resume Overview
School Attended
- University of Phoenix
- Kaplan University
- EPCC
Job Titles Held:
- Bilingual Case Manager
- Library Clerk
- Activities Assistant
- Youth Care Worker
Degrees
- 09/2014 Bachelor of Science | Human Services
11/2018 Master of Science | Human Services
Associate of Arts
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