bilingual case management specialist resume example with 5+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Compassionate Case Manager accustomed to treating diverse patient/client needs while managing dynamic conditions. Collaborative, bilingual and bi-cultural professional possessing excellent clinical, crisis intervention and comprehensive knowledge of marginalized youth, combined with strong documentation and problem-solving abilities. Well-versed in managing and adapting service plans that are specific to someone's individualized needs.

  • Bilingual and Bi-cultural (English and Spanish)
  • Interpreting and translating experience
  • Strong interpersonal, communication and social skills
  • Emergency response training
  • Treatment plans knowledge
  • Early Intervention Specialist
  • Experienced Youth Worker
  • Strong emotional awareness
  • Trained in Microsoft Excel, Teamwork, EI Hub and PDF Expert
Education and Training
IUPUI Indianapolis, IN, Expected in 05/2017 Bachelor of Arts : Spanish Language And Literature - GPA :
  • Annual licensing and credentialing requirements met for Service Coordinator services under the Department of Disability and Rehabilitation Services.
  • Inducted member of the Sigma Epsilon Chapter of Sigma Delta Pi Spanish Honors Society at IUPUI
  • STAMP Language Proficiency Assessment for Spanish: Advanced in reading, writing, listening and speaking
  • President and Volunteer Coordinator of the Water Movement at IUPUI: Raised awareness and funds for clean drinking water in the Central African Republic (May 2013-May 2017)
  • Indianapolis 500 Princess Program, 100th Running, 2016: Completed over 200 hours of volunteerism and attended/organized over 60 different community outreach events throughout Indiana. Participated in over 40 hours of professional development training led by Hoosier women.
  • Claire, N, Clark, K, Banwait, S. (2013) The Effect of Caffeine on the Development of the Species Danio Rerio, Zebrafish. Biology K102 Honors Research Poster Session, December 5, 2013. IUPUI Department of Biology, Indianapolis, IN 46202
Compass Connections - Bilingual Case Management Specialist
City, STATE, 12/2022 - Current
  • Construct case notes and comprehensive reports for data entry into Salesforce.
  • Conduct assessments to obtain information about Undocumented Youth in order to assess placement stability, medical/mental health needs, immigration proceedings, plans for education and overall wellbeing.
  • Create service and safety plans for minors based off of their specific needs and circumstances
  • Provide sponsor families with information pertaining to community resources, free legal counsel and representation, contact information for organizations that can help with specific needs
  • Submit reports to Police, CPS and NECMEC in the case of a crisis or emergency
  • Consult with Assistant Regional Director on resolution of complex service issues.
  • Maintain healthy, safe and consistent communication with minors on a weekly basis in order to ensure their safety and wellbeing
ProKids, Indiana First Steps - Bilingual Service Coordinator/Case Manager
City, STATE, 06/2019 - Current
  • Provided case management services for children with developmental delays under the age of three including intake, Individualized Family Service Plan writing, quarterly reviews, crisis intervention, advocacy, referral and monitoring of children's progress and their families' needs.
  • Coordinated support services and optimized communication between doctors, therapists, therapy agencies, developmental preschools, early education centers and families with children who have developmental delays
  • Interpreted for meetings crucial to the child's development between the family and the developmental preschool
  • Developed trusting relationships with social services, health care providers, governmental agencies, as well as clients and their families through a bi-cultural and bilingual lens
  • Conducted regular home visits to review and monitor Individualized Family Service Plans based on clients' needs and program requirements.
  • Transitioned clients to different therapy providers based on developmental milestone progress and/or needs.
  • Maintained up-to-date case records of children with developmental delays for a caseload of over 100 clients, both English and Spanish-speaking
  • Educated families in applying for and navigating complex healthcare systems and government assistance programs like Medicaid, WIC, SNAP, TANF, CCDF and SSI.
  • Collaborated with First Steps' therapy team to improve care quality, increase/decrease services when needed, implement new therapy outcomes, reduce costs and gauge patient progress
References Available Upon Request - Private Spanish Tutor
City, STATE, 05/2018 - 05/2019
  • Utilized extensive skills in providing competent, well-rounded educational coursework to children of all backgrounds and developmental needs
  • Created and implemented Spanish lessons in an in-home classroom
  • Utilized positive reinforcement techniques when working with the children
IUPUI Office Of Undergraduate Admissions - Latino Admissions Coordinator/Counselor
City, STATE, 09/2017 - 05/2018
  • Counseled young adults and their parents/guardians on the benefits of higher education, achieving equal access to education and choosing the right academic path
  • Acted as primary territory manager of Illinois
  • Acted as interim Latino Coordinator by translating documents for Spanish-speaking families, conducting bilingual student counseling and attending all National Hispanic College Fairs and Conferences around the Midwest
  • Served as a member of the DACA committee and the Puerto Rican Relief Committee
  • Provided and analyzed mass amounts of student data using Salesforce, SIS, OnBase, PIC Analysis and Pivot tables in Excel
  • Created scripts for all IUPUI presentations, including the Daily Tour presentation, high school presentations and large-event day presentations
  • Trained coworkers on how to give presentations
English :
Native/ Bilingual
Negotiated :
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended


Job Titles Held:

  • Bilingual Case Management Specialist
  • Bilingual Service Coordinator/Case Manager
  • Private Spanish Tutor
  • Latino Admissions Coordinator/Counselor


  • Bachelor of Arts

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