Beverage Cart Attendant Resume Example
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BEVERAGE CART ATTENDANT
Professional Summary
Friendly Beverage Cart Attendant skillful in inventory maintenance, drink mixing and beverage upselling. Punctual and diligent individual offering 5 years of experience providing refreshments and beverages to patrons. Proficient in POS systems operations and cart restocking procedures.
Accomplishments
Employee Of The Year 2017/2018
Skills
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Work History
Beverage Cart Attendant11/2016 to 03/2020
Benchmark Hospitality – Lake Havasu City , AZ
Benchmark Hospitality – Lake Havasu City , AZ
- Carried out complete opening, closing and shift change duties to keep beverage cart working efficiently and ready to meet customer needs.
- Managed closing duties one time per day by restocking items on cart and reconciling cash drawer.
- Set up for special events with up to 200+ guests, planning in advancefor special inventories, time and location of event.
- Maintained customer satisfaction with timely check-ins to assess food and beverage needs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted guests in friendly manner to inquire into beverage choices.
- Decreased waste by reorganizing specialty areas and prioritizing specialty and expiring ingredients.
Beverage Cart Attendant12/2015 to 08/2016
Benchmark Hospitality – New Brunswick , NJ
Benchmark Hospitality – New Brunswick , NJ
- Carried out complete opening, closing and shift change duties to keep beverage cart working efficiently and. ready to meet customer needs.
- Maintained customer satisfaction with timely check-ins to assess food and beverage needs.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Greeted guests in friendly manner to inquire into beverage choices.
- Prepared hot beverages, including coffee and tea according to customer requests.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Restaurant Front of House Manager08/2004 to 10/2013
Marriott International – Norwalk , CT
Marriott International – Norwalk , CT
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Supervised staff of 27 through motivational coaching and effective training programs for service and sales techniques.
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
Freighters Restaurant 05/2001 to 08/2004
Ramada Plaza Ojibway – City , STATE
Ramada Plaza Ojibway – City , STATE
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations and procedures.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Prepared for and executed new menu implementations.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained and supervised staff.
Education
High School Diploma06/1988Mackinaw City High School -
City
Certifications
- ServSafe
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Resume Overview
School Attended
- Mackinaw City High School
Job Titles Held:
- Beverage Cart Attendant
- Restaurant Front of House Manager
- Freighters Restaurant
Degrees
- High School Diploma 06/1988
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