Operations Manager and effective leader who excels at building teams and offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Proactive in flagging and developing solutions for process inefficiencies. Seeking to apply management talents to drive long-term company growth.
Developed processes and procedures to aid underperforming managers in bringing operations up to expected operational standards.
Implemented inventory procedures resulting in a 25% reduction in loss
Developed clearly defined job expectations for multiple management levels within the company resulting in increased productivity.
Responsible for the initial setup and development of a brand new market and the development of its staffing. The market quickly rose to consistently stay in the top 10 stack ranking of the company
Developed and shared best practices across the company, including employee engagement, staff retention, cost control, product distribution, machine management, customer satisfaction and role based goals. Was instrumental in the development and implementation of policies and procedures. Ensured struggling markets were brought up to and maintained expectations in all categories and completed all company mandated projects in a timely and proper fashion.
Other positions held within the company include - Regional Operations Supervisor, Field Representative 2 and Field Representative 1
Coordinated, conducted, monitored and audited inventories for all restaurants, store rooms, kitchens and retail outlets for the Opryland Resort, Springlinks Golf Course, General Jackson Showboat, Wild Horse Saloon and Ryman Auditorium. Implemented guidelines to correct any inventory discrepancies. Forecast labor for convention staff. Reconciled vendor statements to insure invoices are paid accurately and in a timely fashion.
Projected yearly sales and payroll percentages. Successfully met or exceeded all sales, labor and inventory goals Staffed and trained both hourly employees and management trainees. Ensured the efficient ordering, receiving and stocking of all product.
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