Highly enthusiastic customer service professional with 17 years client interface experience. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Results-driven Wireless Sales Consultant with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Coursework in Business, Marketing and CommunicationsCoursework in Business Administration and Organizational Development
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Resolved product/policy issues and shared benefits of new technology.Guaranteed positive customer experiences and resolved all customer complaints.Kept abreast of rapidly evolving technology.
Performed heavy labor such as ditch digging, paving and hauling.Installed, repaired and rebuilt tile, brick and stone surfaces.Used grouting trowels to apply grout between joints of bricks and tiles.Continually cleaned work areas and equipment.Swept and cleaned roofs to prepare them for the application of new roofing materials.Applied paint to unfinished edges of plastic panels using a hand roller.Cut materials to specified sizes for installation using power saws and tile cutters.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.
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