Results-oriented human resources professional offering 19 years of progressive success in HR roles and a wealth of experience and proven leadership in benefits and payroll administration. A strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Resourceful and proactive with strong attention to detail and a flexible approach to solving routine and complex problems. Quick and eager learner with acute attention to detail and a consistent track record of identifying process improvements to drive quality, accuracy, and efficiency. Highly-motivated employee with a desire to take on new challenges.
Skills
Benefits and Payroll Administration
Team Conflict Resolution and Employee Relations
Strong Interpersonal Communication Skills
HR Support and Compliance
Employee Orientation and Onboarding
Human Resources Management Systems
Employee Training and Development
Business Process Improvement
Leave of Absence and COBRA Administration
Critical Thinking and Analysis
Verbal and Written Communication
Technical Skills: Microsoft Word, Excel, and PowerPoint. Web-based Google Docs Suite. Lotus, and Outlook. SAP HR, SuccessFactors, Workday HMC, BenefitFocus, and UltiPro Payroll Systems.
Experience
10/2021 to 03/2022
Benefits Partner (Contractor)DATA ANALYSIS INCORPORATED – City, STATE,
Supported group benefits programs' day-to-day operations and provided administrative support during renewal and end-of-year employee benefits and retirement plans.
Conducted new hire orientation and handled the onboarding process for newly hired employees, creating the connection needed to foster long-term employment.
Conducted benefit information seminars in English and Spanish, maximizing open enrollment for employees.
Administered health insurance reconciliation reviewing premium bills against the company's payroll deductions to check for potential discrepancies.
Addressed and resolved benefit and payroll-related inquiries.
Assisted in streamlining benefits communication strategy across multiple platforms and maintaining benefits communication tools.
Maintained human resources information system in keeping legally compliant employee records updated and accurate, preventing future litigation.
Supported and help streamline HR record keeping, data entry, and general HR tasks eliminating redundant, unnecessary steps.
Senior HR Systems AnalystCollins Aerospace Systems – City, STATE,
Senior auditor of employee and retiree complex defined benefit calculations, including executive non-qualified pension plans and Section 409A, resulting in faster pension estimates and cost-effective and accurate document delivery.
Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
Managed new hire training and development and desk procedures to achieve overall operational efficiency of retirement processes.
Collaborated with legal and compliance teams to compose and update detailed Summary Plan Description (SPD) documents, helping guide employees and beneficiaries on benefit programs.
Implemented new payroll and benefit web-based tools, making it easier for employees to access benefits and payroll information.
Diagnosed, troubleshot, and resolved network and system problems in the pension calculator.
Tested newly installed programs and applications to validate operability.
Complied with Sarbanes-Oxley Act to maintain complete transparency.
Played a significant role in numerous retirement projects such as voluntary and involuntary retirement programs, lump-sum cash-out, and small pension annuity projects.
Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
I liaised between multiple business divisions to improve communication of company benefits.
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Senior HR Systems Analyst, Team LeadCollins Aerospace Systems – City, STATE,
Team Lead in a call center operation environment with in-depth knowledge of defined benefits and contribution plans.
Advocated, informed, communicated, and counseled individual employees, retirees, and beneficiaries on benefits.
Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
Managed call center queues to maintain an average speed of answer of 30 seconds or below and shift call abandonment rate below 3%, providing the company with increased customer satisfaction, productivity, and cost savings.
Monitored the status of the team's assigned cases and commitment to service delivery agreements, ensuring calculated benefits were delivered accurately, timely, in compliance with plan provisions, and conforming to government regulatory requirements.
Researched and implemented best practices to improve audit results.
Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
Managed and trained team members to enhance audit department performance and increase operational efficiency.
Monitored team progress and enforced deadlines.
Conducted thorough quality checks to verify conformance to specifications.
Identified software and hardware issues and implemented proper troubleshooting methods for quick resolution.
Education
Expected in
Bachelor of Science: Business Administration, Human Resource Management Southern New Hampshire University - Manchester, NH GPA:
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