benefits coordinator resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Self-motivated Benefits Coordinator in the dental field that is eager for career advancement. Equipped to handle fast-paced office operations with continuous flow, with a high level of professionalism and skill. Already well versed in healthcare practices, insurances, as well as compliance standards. A natural problems solver, and positive communicator with a positive attitude!
Skills
Relationship building
Proficient in EPIC- dental software
Written and oral communication
Documentation and reporting
Google Workspace
Customer Service
Critical Thinking
Risk Management
Financial Reporting Coordination
Time Management
Financial Operations Oversight
Epic Systems
Employee Work Scheduling
Work History
Benefits Coordinator, 06/2021 - Current Ashley Furniture – Ecru, MS,
Scheduled, rescheduled and cancelled appointments for dental patients.
Helped patients complete necessary medical forms and documentation.
Adhered to strict HIPAA guidelines to protect patient privacy.
Completed patient referrals to other medical specialists.
Greeted visitors and patients to determine needs, check appointments and direct accordingly.
Conducted communications and transactions with patients and visitors to foster positive experience.
Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Implemented EPIC software for digitizing and organizing over medical records.
Managed office bookkeeping with insurance billing and patient payments.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Obtained payments from patients and scanned identification and insurance cards.
Received and routed laboratory results to correct clinical staff members.
Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Sterilized rooms and prepped equipment and instruments for procedures daily.
Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Provided diagnostic information by exposing and developing radiographic studies.
Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Prepared and arranged instruments, medications and required materials for dental procedures.
Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Explained treatment procedures and instructed patients on home care guidelines.
Managed office schedules and calendars to coordinate administrative planning and execution.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Led payroll production for, four locations.
Recorded incident reports with detailed accounts of occurrences.
Oversaw team of security officers and managed scheduling and performance evaluations.
Oversaw four offices across the state of SC.
Conducted drills to keep security staff on alert and proficient with established plans.
Improved security awareness by holding workshops for company employees.
Investigated incidents and wrote reports.
Delivered feedback to decision-makers regarding employee performance and training needs.
Recorded inventory sales into organization's weekly income report.
Cross-trained existing employees to maximize team agility and performance.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Hygiene Assistant, 06/2016 - 04/2017 Crowns Now-Woodruff Family Dentistry – City, STATE,
Screened patients for signs of oral cancer, lesions or disease by visually and manually inspecting mouth and gums.
Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
Reviewed patient charts upon arrival and prepared procedure room based on unique customer needs.
Complied with OSHA and Crowns Now safety policies and standards.
Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
Administered routine dental hygiene procedures and treatments.
Monitored and updated hygiene schedules by rescheduling appointments and scheduling new appointments.
Prepared patient for x-rays and gathered x-ray on digital films.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Education
No Degree: Pre-Dentistry, Expected in - Mars Hill University - Mars Hill, NC, GPA: Status -
Elected Captain of cheerleading team
Member of Delta Zeta Sorority
Dean's List Fall 2013-Spring 2015
Certificate : Dental Assisting, Expected in 05/2016 - Palmetto School of Career Development - Greenville, Sc, GPA: Status -
High School Diploma: , Expected in 06/2013 - Wren High School - Piedmont, SC, GPA: Status -
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