Highly motivated professional with years of human resources, entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships. Comfortable working independently and as a collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed goals.
Skills
Customer Service
Sales strategies
Issue resolution
Task delegation
Employee coaching
Brand management
Cost analysis and savings
Strategic business planning
Operations oversight
Team building and leadership
Planning and coordination
ADP
Microsoft Excel, Word, and Powerpoint
Microsoft Outlook
Education and Training
Northwest Community CollegeSenatobia, MS, Expected in – –:Liberal Arts And General Studies - GPA:
60 undergraduate credits
Olive Branch High SchoolOlive Branch, MSExpected in – –High School Diploma: - GPA:
Experience
Analysis Group - Benefits Coordinator Boston, MA, 10/2014 - 06/2021
Served as a front-line touchpoint for employee benefits administration and human resources programs and processes.
Liaised with HR management to devise and update policies based on current laws.
Coached and assisted managers and coordinators by providing guidance through employee relation issues.
Communicated effectively via email, phone, and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Reviewed employee enrollments to verify accuracy, imputing all information into company's HRIS.
Presented benefit plans for new hires during orientation and open enrollment meetings.
Reconciled monthly insurance bills to ensure proper and timely payments.
Worked closely with payroll on keying time related to leaves.
Monitored and maintained ACA Compliance.
Managed FMLA, ADAA, COBRA, Workers' Compensation, OSHA, and Personal Leaves for all employees and physicians.
Coordinated well being programs and health fairs.
Monitored and responded to Unemployment Claims.
Trained managers and coordinators in how to administer policies and leaves.
Developed recommendations for improvement of organization's personnel policies and practices.
Held exit interviews and documented information discussed with employees.
Assisted HR Director with additional tasks and requests.
Landau Uniforms - International Export Sales Representative City, STATE, 05/2007 - 07/2014
Developed professional relationships with clients and potential clients to improve business growth.
Main point of contact for all international clients regarding their orders and shipments.
Educated clients on current product features.
Shipped samples prior to release to promote our newest designs and increase sales.
Coordinated timely shipments with proper documentation to pass through international borders.
Monitored back order shipments.
Assisted exports manager with additional daily tasks.
Followed-up with clients after receipt of shipments to assess quality service and customer satisfaction.
Communicated with executives and middle management of International accounts via email and phone.
YMCA Of Memphis & The Mid-South - Run Instructor City, STATE, 01/2014 - 10/2014
Engaged children and adults in the sport of running, while teaching proper form, conditioning, and stretches to reduce injuries.
Promoted monthly events and activities to increase participation and revenue.
Built authentic relationships with members and guests; helped them to connect with each other and the YMCA.
Offered motivational support and guidance to members.
Received certification in CPR.
Assisted the YMCA Director with additional assignments.
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