Benefit Cosmetics Arch Expert/ Counter Manager Resume Example
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BENEFIT COSMETICS ARCH EXPERT/ COUNTER MANAGER
Professional Summary
Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Focused Associate with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid Beauty and makeup background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.
Skills
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Work History
03/2018 to 04/2020Benefit Cosmetics Arch Expert/Customer Service RepUlta Beauty | City , STATE
- Prepared merchandise for sales floor by pricing or tagging.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Endeavored to make and exceeded my goals.
- Educated customers on promotions to enhance sales.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Also waxed, tweezed and styled brows using the company's processes..
- Boosted sales by conferring with customers to evaluate Product and services requirements and recommend best-fit company offerings.
- Worked with customers to understand needs and provide service.
- Resolved problems, improved operations and provided exceptional client support.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Drove operational improvements which resulted in savings and improved profit margins.
- Increased customer satisfaction by resolving Product and service issues.
02/2014 to 02/2018Independent Sales Representative & Makeup ArtistMary Kay & Freelance Makeup Artist | City , STATE
- Proactively managed client correspondence and recorded all tracking and communications.
- Demonstrated products and specific features at customer locations and special events.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Went for different makeup gigs and makeup styles for clients and events.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Supported customers continuously from sales process to product set-up and use.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Coached customers' staff and demonstrated product use and maintenance.
- Used consultative sales approach to understand and meet customer needs.
08/2016 to 04/2017Beauty Consultant and Hairstylist Assistant Minette Amazing Hair | City , STATE
- Cultivated productive and positive relationships with customers built on loyalty and service.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal services to every client.
- Helped customers feel relaxed and comfortable with process.
- Monitored Latest trends to stay on top of fashions and better serve customer needs.
- Recorded notes for future reference, including customer preferences and services delivered.
- Created memorable customer experiences by including special services such as head during appointments.
- Identified client needs and recommended products based on preferences and requirements.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Arranged merchandise to present visually appealing displays that drive sales.
Education
12/2017Associates in | CosmetologyHouston Community College, City, State
Bachelor's Degree | Mass CommunicationNnamdi Azikiwe University, City
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Resume Overview
School Attended
- Houston Community College
- Nnamdi Azikiwe University
Job Titles Held:
- Benefit Cosmetics Arch Expert/Customer Service Rep
- Independent Sales Representative & Makeup Artist
- Beauty Consultant and Hairstylist Assistant
Degrees
- 12/2017 Associates in | Cosmetology
Bachelor's Degree | Mass Communication
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