- Licensed Property, Casualty, Life and Disabilty Insurance Agent in Washington.
- Technical and Soft Skill Coaching, Supervising, Coverage Counseling, Training.
- Development of Training Materials, Workflows, Procedures, SharePoint Sites, Wiki Pages,
- Quality Assurance Programs, Form Letters and Newsletter Articles.
- Problem Solving, De-Escalations, Employee Development, Quality Assurance
- Work Force Management, Time Keeping, Vacation Scheduling, Attendance and
- Schedule Adherence Coaching, Hiring, Employee Onboarding and Termination.
- Customer Care, Front-Line Underwriting, Needs Analysis, Cross Selling,
- Up Selling, Endorsing Policies, Billing Analysis, Collaboration, Project Management.
- Proficient with MS Windows, MS Office, Applied Epic, Vertafore Sagitta / BenefitPoint, CC Pulse,
- Verint Impact 360, Verba, Kronos, MyTime, DocuSign, Taleo, Cisco Enterprise/Finesse/Admin/Report Server, SalesForce Service Cloud and more.
- Running reports, analyzing and organizing data in Excel using pivot tables.
- Experience with products and services of a multitude of insurance carriers, including but not limited to American Modern, Chubb, Dairyland, Foremost, Kemper, RLI, Mapfre,
- MetLife, Mutual of Enumclaw, PersonalUmbrella.com, Progressive, Safeco, Travelers, Premera Blue Cross, Regence Blue Shield, United Healthcare, Aetna, Cigna, Kaiser Permanente, Group Health, Symetra, Unum, Delta Dental, Willamette Dental and VSP.
| |