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behavioral health technician resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Excellent Customer Service Skills
  • Charting and Clinical Documentation
  • Interpersonal Skills Development
  • Behavior Observation
  • Problem Solving
  • Attention to Detail
  • Critical Thinking
  • Community Re-entry Planning
  • Physical Condition Assessments
  • Adaptability and Flexibility
  • Crisis Management
  • Microsoft Office
  • Verbal and Written Communication
  • Problem-Solving
  • Active Listening
  • Housekeeping Skills
  • Food Preparation and Handling
  • Nutritional Support
  • Emergency Response
  • Medical Provider Training
  • Group Therapy
  • Patient Restraint
  • Crisis Intervention
  • Behavioral Health
  • Progress Documentation
  • Inpatient Treatment
  • Decision Making
  • Treatment Planning
Experience
03/2019 to 04/2020 Behavioral Health Technician Maricopa County, Arizona | Gilbert, AZ,
  • Documented behavioral incidents to keep accurate records.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Completed patient reports daily and submitted to management for evaluation.
  • Established and maintained professional working relationships with clients, staff and public.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Planned and implemented safe interventions consistent with treatment goals.
  • Educated clients on important life skills, housekeeping and food preparation.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Completed daily client rounds and tracked client movements.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Assisted with execution of client activities, support groups and field trips.
  • Assisted in examination and treatment of patients under direction of nursing staff.
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Coordinated lectures and recreational activities for patients.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Participated in treatment planning by helping to identify patients' problems, needs and strengths.
  • Provided excellent service to patients through personable communication.
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan.
  • Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
08/2018 to 02/2019 Cable Installation Technician At & T | Bellaire, TX,
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone system equipment.
  • Installed outlets, drops, converters, modems and digital terminals.
  • Taught customers basic use of equipment based on service package and answered questions.
  • Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Offered education and resources to streamline customer product adoption and use.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Measured signal strength at utility poles.
  • Diagnosed errors and technical problems and determined solutions to produce timely service reports.
  • Selected correct tools or methodologies to perform specific cabling tasks.
  • Scanned customers' cable systems electronically to pinpoint potential problems.
  • Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
  • Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
  • Provided customers with dedicated service and support during field visits to drive maximum efficiency.
11/2016 to 06/2018 Cable Installation Technician At & T | Belmont, CA,
  • Troubleshot systems and equipment and ran tests to make effective recommendations.
  • Managed quality control and maintained high level of customer satisfaction.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Disassembled and repaired damaged sections and fabricated replacements.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Managed workflow and productivity of lower-level technicians to keep projects on task.
  • Inspected and validated repairs before delivery.
  • Restored product condition using proven techniques.
  • Trained customers on proper operation, maintenance, and safety of newly installed equipment.
  • Contacted customers prior to date of scheduled installation to verify appointment.
  • Communicated directly with equipment vendors for defective parts return.
  • Delivered on-the-job training and development initiatives to new hires and contractors.
Education and Training
Expected in to to | General Studies El Dorado High School, Las Vegas, NV, Las Vegas, NV, GPA:

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Resume Overview

School Attended

  • El Dorado High School, Las Vegas, NV

Job Titles Held:

  • Behavioral Health Technician
  • Cable Installation Technician
  • Cable Installation Technician

Degrees

  • Some College (No Degree)

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