I am one who maintains a high level of professionalism, patience, and efficiency. Through the positions listed below, I have acquired problem solving abilities and excellent communication skills.
Objectives
To secure a stable employment opportunity that will enable me to demonstrate my skills and expertise in the service industry. I am multi-tasked, client oriented, determined to succeed, and a great motivator. I work well both individually and in a team atmosphere, and possess a positive attitude, great time management skills and attention to detail.
Highlights
Knowledge of income tax procedures
Strong communication skillsā
Attentive to detail
Basic clerical knowledge
Customer service-oriented
Employee interviewing and hiring
Multi-tasker extraordinaire
Charting and recordkeeping
Education
Black Hawk College
Black Hawk CollegeMoline, ILExpected in May 2007 ā āAssociate Degree:Associates Applied Science accounting - GPA:Associates Applied Science accounting
Accomplishments
Interviewed people and successfully staffed myĀ store location
Supervised team of ten staff members
Promoted to Assistant Manager after only 2 years of service
Mentored severalĀ new sales associates
ResolvedĀ customer service issuesĀ
Experience
Lvmh - Beauty Advisor Tempe, AZ, 09/2016 - Present
Make phone calls to schedule appointments.
Listen to customer requests and understand their needs and wants.
Provide professional skin care and beauty treatments.
Great communication, interpersonal and organizational skills.
Advise on products, suggest best alternatives and build confidence in customers.
First Fidelity Bank - Assistant Manager Oklahoma City, OK, 06/2013 - 09/2016
Welcome customers by greeting them and offering them assistance.
Direct customers by escorting them to racks and counters; suggesting items.
Advise customers by providing information on products and sales.
Help customer make selections by building customer confidence; offering suggestions and opinions.
Document sales by creating or updating customer profile records.
Process payments by totaling purchases; processing checks, cash, and store or other credit cards.
Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Have knowledge of products and sales, present and future.
Contribute to team effort by accomplishing related results as needed.
Listening and understanding customer needs and building relationships with customers.
Meet sales goals.
Have knowledge of products and sales, present and future.
Navigate a hiring portal to conduct interviews and process new employees for hire.
Conduct orientation and training for new hires.
Set goals for employees, conduct management and employee meetings and made schedules.
Execute monthly floor sets.
Take in shipments and properly contact customers for orders.
Communicate and build relationships with customers and employees.
Build up my team and provide them with the information needed to maintain a knowledgeable team.
Avera Health - Daycare Provider Lake Andes, SD, 08/2005 - 07/2015
I read stories to the children and teach them arts and crafts, along with the importance of manners and respect.
Employ a variety of materials for children to explore and manipulate in learning activities and imaginative play.
Discipline children and recommend other measures to correct behavior.
Carefully monitor children's play activities.
Maintain daily records of activities, behaviors, and naps.
Routinely pick up children from school and activities.
Hard Rock Casino Sioux City - Bartender/Waitress Sioux City, IA, 08/2002 - 11/2005
Assisted co-workers.
Assisted diners with seating as needed.
Attempted to limit problems and liability related to customers' excessive drinking.
Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
Cleaned and maintained beverage areas, display cases, equipment, and transaction areas
Trained staff as new employees were hired.
Responsible for daily set up as well as closing procedures.
Inspected dining and serving areas to ensure cleanliness and proper set up
Communicated with customers regarding orders, comments and complaints.
Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies.
Responded to resident and guest complaints regarding food or service.
Regularly checked on guests' satisfaction.
Completed closing duties including restocking items and closing out cash drawers.
Correctly calculated charges, issued bills, and collected payments.
Isle Of Capri - Slot Attendant City, STATE, 04/1999 - 08/2002
Processed customer transactions involving cash, casino chips, and TITO tickets.
Filled machines with bags of coin.
Assisted guests with machines, money and complaints.
Handled large sums of money.
Increased loyalty to the casino by attracting new players and building one-on-one relationships with guests.
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