Energetic Customer Service Representative with 2 and a half years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Skills
Issue resolution
Cash drawer balancing
Merchandise restocking
Ordering and stocking
Credit and cash transactions
ID verification
Security monitoring
Cash counting machine operations
Payment processing
Cash management
Customer assistance
Cash register operation
Effective customer upselling
Returns and exchanges
Coin counting
Training and mentoring
Application techniques
Products knowledge
Product recommendations
Experience
06/2021 to Current
Beauty AdvisorLvmh – Exton, PA,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times.
Met high productivity standards in processing payments for customers.
Assisted with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Scanned customer purchases and supported transactions to streamline sales process.
Inspected items for damage and obtained replacements for customers.
Answered customer quests, provided store information and escorted to desired store areas.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Processed 30 or more transactions per day with exceptional accuracy.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Increased sales by suggesting specific complementary items to customers.
01/2020 to 02/2021
Cashier Team LeadCargo Largo – Kansas City, MO,
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Managed employee scheduling by factoring in forecasted customer levels and labor cost controls.
Trained new team members in cash register operation, stock procedures and customer services.
Learned roles of other departments to provide coverage and keep store operational.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
10/2019 to 12/2020
CashierSage Dining – Saint Benedict, LA,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Resolved customer complaints and escalated worsening concerns for remediation.
Greeted customers and responded to informational requests.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Greeted customers promptly and responded to questions.
Counted and balanced cashier drawers.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Welcomed customers, offering assistance to help find store items.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Education and Training
Expected in 06/2021 to to
High School Diploma: Goal High School - Loveland, CO, GPA:
Expected in 07/2022 to to
Trade School: Cosmetology Education Victoria James Spa Salon - Loveland, CO, GPA:
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