Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling [Product or Service] and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new role with [Company] and make lasting positive impact on business operations. Upbeat, customer-focused Sales Associate with [Number] years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.
Skills
Application techniques
Products knowledge
Report generation
Merchandising
Sales expertise
Retail experience
Customer service
Relationship building
Problem resolution
Organization
Working collaboratively
Friendly, positive attitude
Education and Training
Imlay City High SchoolImlay City, MIExpected in 06/2019 – –High School Diploma: - GPA:
Oakland UniversityRochester, MIExpected in – –Bachelor of Arts:Secondary Education - GPA:
Experience
Walgreens - Beauty Advisor Yakima, WA, 03/2020 - Current
Showed customers how to apply makeup and other products to achieve desired looks.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Recommended appropriate products to meet customers' individual needs.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Kept counter and display areas in clean and neat fashion.
Finalized purchases and processed payments.
Displayed merchandise to present visually appealing arrangements that drive sales.
Wesco Aircraft Hardware Corp - Team Member Berkeley, MO, 09/2019 - 03/2020
Generated brand awareness and positive product impressions to increase sales.
Promoted brand through event marketing, demonstrations and sales.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Answered questions about current promotions and resolved issues according to store policies.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Maintained current store, product and promotional knowledge to drive consistent sales.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Built customer loyalty by engaging with and identifying product needs of customers.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Initiated friendly conversation with each customer to determine level of assistance required.
Completed all assigned training to stay updated on important policies and procedures.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Engaged shoppers, providing assistance and information on merchandise and product features.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Managed cash register operations using POS system, including processing sales and returns.
Recovered clothing items from fitting rooms and returned to specified department areas.
Initiated loss prevention standards and audit requirements to alleviate retail theft.
Omni Hotels - Restaurant Hostess Indianapolis, IN, 12/2016 - 08/2019
Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
Leveraged [Software] to collect reservation information and communicate updates to guests.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Informed groups of guests on wait times based on kitchen needs and table availability.
Activities and Honors
Volunteered at local Relay For Life Cancer Walk (2015-2016)
Volunteered at the Food Bank of Eastern Michigan (2015-2018)
Volunteered at Seven Ponds Nature Center (2017-2018)
Volunteered as a bell-ringer during the holiday season for the Salvation Army (2015-2017)
Academic Excellence in English (3 yrs. received)
Academic Excellence in Science (2 yrs. received)
Academic Excellence in Social Studies (2 yrs. received)
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