Qualified Beauty Advisor with 4 years in a fast-paced customer service retail store. Experienced in developing long-term customer-employee relationships by understanding their needs and excelling at customer satisfaction and retention. Beauty Advisor and Customer Sale Associate versed in regularly meeting and exceeding sale goals and delivering positive experiences through high-quality customer care. Knowledgeable advisor with familiarity in popular beauty products and cosmetics. Customer service expert with an extensive background in conflict resolution and customer care. Beauty Advisor focused on properly greeting each guest, responding quickly to all inquiries and answering phone calls with a professional and friendly attitude. Team player that genuinely brings a positive and friendly additude toward the work environment.
Exceeding Sale Goals
Maintaining Quality customer Relationships
Exceptional communication skills
Exceptional customer service
Adapt to diverse groups
Excellent people skills
Reliable and punctual
Product inventory counts
Maintaining orderly stock room
Opening and closing procedures
Cash register operations
Excels at fast paced work environments
Excellent phone etiquette
09/2013 to Current
Beauty AdvisorWalgreens – Springfield, NJ
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Ensures superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided ongoing guest service, including giving fashion advice.
Maintained cleanliness and presentation of stock room and production floor.
Attending programs to increase knowledge of new products and innovated ideas to better service customers.
Working with other beauty advisors and supervisor to resolve problems by working together to increase over all sales.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Built long-term customer relationships and advised customers on purchases and promotions.
Dedicated to continuously improving sales abilities and product knowledge.
High School Diploma: Roselle Catholic - Roselle, NJ
Bachelor of Science: Legal Studies University Of New Haven - West Haven, CT