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Beauty Advisor Resume Example

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BEAUTY ADVISOR
Summary

Spa Esthetician with excellent customer service skills and experience working with the general public. Though a recent graduate, I have an outstanding background indelivering quality services to clients in any setting. Proudly helped clients achieve desired results by completing thorough and effective treatments. Always follow health and safety protocols for personal and client protection.

Skills
  • Operating Systems: MS Windows; MAC
  • Software/Applications: MS Office, MS Word, MS Excel, Google Docs, Internet Explorer, PowerPoint
  • Administrative/Customer Service: Reception, guest services, cash handling and reconciling, inventory and stocking, scheduling, filing, upselling, membership sales, inbound and outbound calls
  • Aesthetics/Product Knowledge: Dermalogica, MAC Cosmetics, Milady, Sebastian Professional, Wella, Satin Smooth, Gigi Wax; makeup application, eyelash tabbing
  • Administrative
  • Advertising
  • Cash handling
  • Conversion
  • Customer Service
  • Filing
  • Internet Explorer
  • Inventory
  • MAC
  • MS Excel
  • MS Office
  • PowerPoint
  • MS Windows
  • MS Word
  • Operating Systems
  • Reception
  • Reconciling
  • Sales
  • Scheduling
  • Team player
  • Food-handling safety
  • Guest satisfaction
  • Quality assurance
  • Sanitation practices
  • Food serving basics
  • Customer interaction
  • Problem-solving
Education and Training
Aesthetic CertificateDuvall's School of CosmetologyBedford, TXMaster Aesthetician03/2019

Advanced Esthetics Program

Some College (No Degree)University of Mary Hardin-BaylorBelton,TX,Communication Studies
High School DiplomaTrinity High SchoolEuless,TX,05/2016
Experience
Ulta BeautyBeauty Advisor | Euless, TX03/2019 to 12/2019
  • Determines each guest's needs and answers questions concerning products and services.
  • Contributes to the store's overall sales, conversion goals, and meets or exceeds individual goals.
  • Helps to eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor.
  • Courteously handles sales, refunds, and exchanges.
  • Ensures that the correct price, tax and/or discount are applied correctly to each sale.
  • Sets up advertising displays or arranges merchandise to highlight sales and promotional events.
  • Participates in physical inventory preparation, execution, and follow-up.
  • Responsible for overall store cleanliness including restrooms, cashwrap, backroom, and sales floor.
  • Made recommendations of appropriate products to meet customers' individual needs.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Finalized purchases and processed payments.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Kept counter and display areas in a clean and neat fashion.
Amazing Lash StudioFront Desk Associate | Euless, TX08/2018 to 11/2018
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Fielded customer complaints and rectified issues.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Answered the phone and emails to make reservations and take guest information.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Contacted customers and guests to confirm reservations.
  • Assisted with administrative tasks, including filing, and answering phones.
  • Verified and collected client payments.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Drove loyalty by encouraging guests to sign up for rewards programs and return to the brand for future accommodation needs.
  • Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
Massage EnvyFront Desk Receptionist | Euless, TX10/2017 to 04/2018
  • Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
SonicCarhop | Euless, TX03/2015 to 08/2017
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Worked with food service team members to handle every customer's needs and build brand loyalty.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
  • Checked order accuracy and food quality before delivering to customers.
  • Reported issues with customers and orders to supervisors.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Completed theCarhop training program in a week.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Cleaned food preparation equipment, work areas, and counters to maintain the hygienic, sanitary establishment.
  • Answered product and order questions accurately and professionally.
Additional Information
  • Recent graduate of Advanced Esthetics Program and Texas Licensed Esthetician. Experienced sales and customer service professional currently seeking a full-time employment opportunity, which may offer potential career advancement opportunities. I possess a demonstrated ability to not only meet the needs of the customer, but also the needs and goals of the organization as a whole. Team player with the ability to also work and learn independently.
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Resume Overview

Companies Worked For:

  • Ulta Beauty
  • Amazing Lash Studio
  • Massage Envy
  • Sonic

School Attended

  • Duvall's School of Cosmetology
  • University of Mary Hardin-Baylor
  • Trinity High School

Job Titles Held:

  • Beauty Advisor
  • Front Desk Associate
  • Front Desk Receptionist
  • Carhop

Degrees

  • Aesthetic Certificate
    Some College (No Degree)
    High School Diploma

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