Beauty Advisor Resume Example
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BEAUTY ADVISOR
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Results-focused retail professional with strength in recruiting talent, management and development of talent and operational procedures. Proactive leader with strengths in communication and collaboration. Proficient in leveraging sales and visual merchandising knowledge to promote desired business needs.
Experience
08/2020 - CurrentBelk - Beauty AdvisorMaryville , TN
- Recommended appropriate products to meet customers' individual needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Finalized purchases and processed payments.
08/2018 - 07/2020Mccoll's Retail Group - Store ManagerKettering , OH
- Interviewed, hired, supervised and trained 10-15 employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Trained employees on store security, monetary procedures and customer service expectations.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Hired, trained, evaluated performance and enforced disciplinary actions for 10-15 associates.
- Implemented succession planning by training and developing 2 associates into leadership positions.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Assessed, optimized and elevated operations to target current and expected demands.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Managed inventory tracking and physical inventory counts to minimize loss.
02/2018 - 09/2018Mccoll's Retail Group - Specialty Department SupervisorLancaster , MN
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delegated tasks to employees based upon individual strengths and experience in their specific department.
- Guided and supported 10-15 staff members to consistently achieve team and personal goals.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
08/2010 - 02/2018The Children's Place - Store ManagerCity , STATE
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Oversaw POS operations and cash management to reduce errors.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Interviewed, hired, supervised and trained 10-15 employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Trained employees on store security, monetary procedures and customer service expectations.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Translated marketing information into strategic plans for establishment.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Worked closely with members of management to formulate and build store brand and strategy.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Fostered healthy team environments to promote collaboration and boost productivity.
Skills
- Products knowledge
- Merchandising
- Retail experience
- Sales expertise
- Makeup and skincare
Education and Training
01/1995Ben Davis High SchoolCity, StateHigh School Diploma
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Resume Overview
School Attended
- Ben Davis High School
Job Titles Held:
- Beauty Advisor
- Store Manager
- Specialty Department Supervisor
Degrees
- High School Diploma
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