bdc representative resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced BDC Agent who is Reliable, hard working, and a dedicated team player who works well under pressure and with minimum supervision. Adept at handling confidential and/or sensitive information. Enthusiastic Sales and Customer Service driven to provide superior quality customer service and excellent lead generation potential with more than 5 Years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities. Superior communication skills with ability to understand client needs and convert leads to sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Work History
06/2016 to Current BDC Representative Penske Automotive Group | Santa Clara, CA,
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Coordinate day-to-day operations encompassing internet based sales and telephone inquires while also communicating New Product developments to prospective clients.
  • Handle necessary follow ups for all clients including pre and post sale transactions
  • Setting quality appointments for both Sales and Service customers
  • T/O phone calls for other BDC Agents
  • Confirmed scheduled appointments to reduce chances of potential buyer no shows.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Provided recommendations to promote brand effectiveness and product benefits, resulting in securing 10 long-term accounts in 2 years.
05/2013 to 11/2015 Government Operations Consualtant II Department Of Children And Families | City, STATE,
  • To receive shipment and unload boxes. Scan ,tag, unload base image and supplemental applications as needed and encrypt 365 laptops.
  • Y drive mapping, software installation, reboot and set up workstations with computers.
  • Typed, filled and answered phone calls ensuring that messages were delivered and returned on time.
  • Customer set up and walkthrough,customer service follow-up and surplus equipment including make phone calls to clients to ensure satisfactory.
  • Trained small classes of IT members on imaging process regarding workstation movement and suggested options for performance improvement of technical objects.
  • Performed various IT technical duties as deemed appropriate and necessary by supervisor
05/2011 to 08/2012 Clerk Membership Nan Knox Boys & Girls Club | City, STATE,
  • To sign and enroll children at the front desk for the summer program held at club.
  • Working on the cashier to make transactions of the children snacks / lunches.
  • Greeting visitors ,light phone,mail sorting ,clerical and special event support.
  • Help Club youth with homework, reading, computers, games ,art and other activities.

    Proactive problem solver who is good at thinking "out of the box"
    Persuasive communicator with strong listening, writing, and verbal skills
    Strong oral communicator, very organized and quick learner.
    Ability to establish and maintain effective working relationships with others. Ability to handle confidential or sensitive information effectively.
    Proficient in using all of Microsoft Office Programs, Mac and Apple based computer platforms.

Expected in 06/2024 to to | Accounting Broward College, Fort Lauderdale, FL GPA:
Expected in 2013 to to High School Diploma | Emerging Computer Technology Dillard High School, Fort Lauderdale, Florida GPA:
  • 4 Year member of the Blood Drive Committee 2009-2012.
  • Student's Council 2012.
  • Yearbook Committee 2013.

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Resume Overview

School Attended

  • Broward College
  • Dillard High School

Job Titles Held:

  • BDC Representative
  • Government Operations Consualtant II
  • Clerk Membership


  • High School Diploma

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