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Batch Clerk Resume Example

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BATCH CLERK
Skills
  • Mail processing
  • Spreadsheet Development
  • File and Database Management
  • Point of Sale Knowledge
  • Product and service sales
  • Cash Management
  • Telephone etiquette
  • Relationship building
  • Bookkeeping
  • Data Entry
  • Communication skills
  • Proficient in Microsoft programs (Excel, Word, Power-points, Outlook, etc.)
  • Administrative support
  • Customer satisfaction
  • Multi-Line Phone Systems
  • Appointment Scheduling
  • Payroll Processing
  • Organization
  • Office administration
  • Payment posting
  • Account reconciliations knowledge
  • Digital File Management
  • Keyboarding skills
  • Supply ordering
  • Verbal and written communication
Additional Information

All are professional references.

Professional Summary

Batch Clerk with proven history of effectively completing task in a proficient manner. Detail-oriented and orderly worker with commitment to fantastic work and overall workplace integrity. Cordial and well-trained Clerk known for being dedicated employee. Looking for new position where attention to detail, honesty and business-oriented mentality will be valued. Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Work History
Batch Clerk, 10/2012 to Current
Company Name - City, State
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Supported financial operations by managing tax drawers, petty cash, and researching variances.
  • Accept and process payments for customer's fuel and service bills (checks, cash, credit cards, ach's).
  • Provided clerical support to Accounting, Credit, Fleet, and Sales Departments by copying, faxing and filing documents.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Prepared and posting daily Residential deliveries (gallons and dollar amount owed). Verifying amount of product delivered and dollar amount on the tickets match the imported data into Ignite from the driver's F-RAM handhelds with the ticketed printed.
  • Preparing and mailing to bills to customers.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Verified all load information from bulk plant.
  • Handled high-volume paperwork in a timely manner.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Preparing payroll for the Lewistown office employees and sending to HR for payment.
  • Ordering office supplies.
  • Interacted with customers, MCAO, and businesses professionally by phone, email or in-person to provide information on sales, payments, LIHEAP, and Pre-Buy/Budget programs.
  • Record and Report any issues with trucks to vehicle maintenance.
  • Selling Pre-Buy and Budget programs to residential customers (buying oil for the entire season at a cap price.) Explaining which plan better suits them after reviewing payments and fuel consumption.
  • Opening accounts and recommending Automatic Delivery and Service contracts.
  • Closing accounts, changing accounts to Estates, as well as preparing cancellation forms and refund forms for the Credit and Accounting Department.
  • Reviewing and preparing daily Inventory for Lewistown Bulk Plant Tanks. (Keeping track of product removed and delivered).
  • Maintained current knowledge of service and delivery promotions and highlighted sales to customers.
  • Training other batch clerks with in the company on company procedures.
  • Dispatch Fuel Drivers and Service Techs in Emergency situations.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Completely years SPCC & Hazmat Training.
  • Following all safety procedures and protocol to ensure customer and employee safety.
Shift Supervisor, 02/2010 to 10/2012
Company Name - City, State
  • Checked identification for proof-of-age and refusing tobacco sales to underage customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases, and food-stamps.
  • Prepared and submitted end-of-shift reports using Gil-Braco system.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Food Preparation.
  • Assisted customers with operating fuel pumps, explaining proper fueling techniques.
  • Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
  • Maintained clean and orderly work station.
  • Trained new employees on proper policy and how to use equipment and follow all safety procedures.
Jewelry Sales Associate, 06/2008 to 06/2010
Company Name - City, State
  • Aided customers in finding right jewelry for personal preferences and specific occasions.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Informed customers of upcoming promotions and sales.
  • Cleaned jewelry cases each day by dusting and using glass cleaner.
  • Locking up Diamonds and other valuable/expensive jewelry each night prior to closing.
Sales Associate, 10/2006 to 02/2008
Company Name - City, State
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Greeted and waiting on customers.
  • Managed efficient cash register operations, including scanning items, processing payments, and issuing receipts.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma: : 06/2008Lewistown Area High School
Secretary for Central Keystone Football & Cheer League

Handling sign up information across the league for 7 football and cheer teams. Keeping meeting minutes, and sending them to all board members, Coaches, and Team Presidents. Sending out updated information on rules and regulations, cancellations, etc. Organizing and arranging monthly meetings, as well as creating the game schedule, including End of Season events (bowl games, cheer competition, trophy ordering and engraving). Purchasing insurance for the league and all teams fields. Web Design and keeping up to date information to our website and facebook page. Signing up coaches and staff for Football Camps and Clinics. Organizing all players and cheerleaders sign-ups, insurance information (7 teams, 3 levels per team mights, peewee, and midget.) Filing all Coaches and other staff's state police clearances and background checks. Organizing the CKL Annual Gun Raffle at MCYP in reedsville with D&R fire arms, Lingle's Distributing, and Rip Ticket Vendors.

References

Beth Williams-Bush - Nittany Oil Accounts Receivable-Billing

(814) 577 - 6012

Susan Arnold - Nittany Oil Accounts Receivable AR Manager/Liquid Fuel Taxes

(814) 553 - 7846

Joe Mayes - Service Technician JJ Powell - (former employee of Nittany)

(570) 660 - 8244

Kellie Dashem LPN

(717) 953-4653

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Resume Overview

School Attended

  • Lewistown Area High School

Job Titles Held:

  • Batch Clerk
  • Shift Supervisor
  • Jewelry Sales Associate
  • Sales Associate

Degrees

  • High School Diploma : : 06/2008

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