bartender waitstaff manager resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Highly motivated,hardworking,personable individual. Looking to obtain a position as a full-time employee in a professional facility where I can use my skills, knowledge and abilities to provide excellent and dependable customer care.
Skills
Team Leadership
Relationship building
Scheduling
Office management
Clear oral/written communication
Friendly nature
Organizational skills
Excellent multi-tasking ability
Clerical support
Multi-Line Phone Systems
Confidentiality Understanding
Appointment Scheduling
Keyboarding skills
Supply ordering
Microsoft Office
Conflict Resolution
Group Reservations Management
POS Systems
Point of Sale Knowledge
Identification Checks
Drawer Management
Cash Drawer Management
Product and Service Sales
Refunds and exchanges
Credit card processing
Customer assistance
Purchase assistance
Adaptability
Good telephone etiquette
Time management skills
Computer proficiency
Exemplary communication
Price changes
Payment processing
Question responses
Friendly demeanor
Service Prioritization
Hospitality service expertise
Guest relations management
Accurate money handling
Staff Management
MS Office
Problem resolution
Relationship development
Operational improvement
Work History
Bartender/Waitstaff Manager, 04/2017 - 10/2017 Mec Inc – City, STATE,
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Generated higher ticket averages by training 20+ employees on suggestive up-selling techniques.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Handled 1500+ cash on daily basis, which built trustworthiness and loyalty with owners.
Recruited and trained 5+ bartenders and barbacks and scouted and auditioned performers for various special events.
Closed out cash register with 99% accuracy and prepared cashier report.
Reduced inventory losses by 30% by managing beverage inventory
Maintained accurate cash drawer of $500 per shift.
Orchestrated multiple social functions per night, including private parties, business meetings and formal engagements.
Managed schedules, accepted time off requests and found coverage for short shifts.
Kept employees operating productively and working on task to meet business and customer needs.
Trained and mentored new employees to maximize team performance.
Tracked receipts, employee hours and inventory movements.
Exercised composure under pressure and in escalated customer service scenarios.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Coached crew members to optimize performance and motivate toward more efficient work.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Cashier/Part Time Cook, 12/2015 - 07/2016 Cal-Kola – City, STATE,
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped customers complete purchases to promote loyalty, satisfaction and sales numbers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Helped over 200+ guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Checked prices for customers and processed items sold by scanning barcodes.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Educated customers on promotions to enhance sales.
Operated cash register for cash, check and credit card transactions with 99% accuracy.
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