Bartender/ Waitress/ Manager Resume Example The Derby

BARTENDER/ WAITRESS/ MANAGER

Summary

Driven customer service professional who provides consistent, patient, and understanding service. Expertise in product promotion, building customer relations, and excellent work ethic that thrives in fast-paced, high traffic restaurant environments. Committed to providing guests with memorable dining experiences that exceed expectations.

Highlights

Conflict resolution techniques
Focused on customer satisfaction
Skilled multi-tasker
Meticulous attention to detail

Experience

Bartender/ Waitress/ Manager
April 2010 to October 2013The Derby － Poughkeepsie, NY

Presented daily specials to guests and maintained thorough ongoing knowledge of all menu items and pairings.
Diligently complied with all safety and sanitation policies when preparing, handling, and serving food and beverages to customers.
Maintained exceptional cleanliness of work areas, dishware, glassware, and silverware throughout each shift.
Created excellent rapports with both customers and fellow staff.
Accurately issued dining bills and processed customer payments.
Prepared in advance to accommodate large parties and reservations including ensuring adequate scheduling of staff.
Increased sales and received a [number]% bonus for up-selling wine and spirit menu items during the summer months.
Imparted exceptional knowledge of dish ingredients and cocktail options to guests.
Resolved customer complaints including providing replacement menu items as needed.
Promptly and efficiently removed plates, replaced utensils, and refilled beverages according to customer preferences.
Boosted wine sales by presenting appealing food-pairing suggestions to customers.
Closed restaurant operations at shift's end including reconciling the cash drawer and restocking the bar.
Conducted periodic quality checks on wait staff performance to ensure operations ran smoothly.
Relayed any customer allergies, dietary needs, and other special requests to kitchen staff to maximize customer satisfaction and reduce the risk of health hazards.
Carefully cleaned, sanitized, and organized dining room and back of house kitchen food storage areas.
Supervised and mentored staff in meeting or exceeding restaurant goals.
Implemented operational changes informed by customer feedback.
Performed financial functions for the restaurant including payroll processing.
Enforced restaurant policies and business initiatives.

Bartender/ Waitress
June 2011 to September 2011States Grill － LaGrangeville, NY

Presented daily specials to guests and maintained thorough ongoing knowledge of all menu items and pairings.
Diligently complied with all safety and sanitation policies when preparing, handling, and serving food and beverages to customers.
Maintained exceptional cleanliness of work areas, dishware, glassware, and silverware throughout each shift.
Created excellent rapports with both customers and fellow staff.
Accurately issued dining bills and processed customer payments.
Prepared in advance to accommodate large parties and reservations including ensuring adequate scheduling of staff.
Increased sales and received a [number]% bonus for up-selling wine and spirit menu items during the summer months.
Imparted exceptional knowledge of dish ingredients and cocktail options to guests.
Resolved customer complaints including providing replacement menu items as needed.
Promptly and efficiently removed plates, replaced utensils, and refilled beverages according to customer preferences.
Closed restaurant operations at shift's end including reconciling the cash drawer and restocking the bar.
Conducted periodic quality checks on wait staff performance to ensure operations ran smoothly.
Provided personable, enthusiastic service to guests at a seafood restaurant.
Relayed any customer allergies, dietary needs, and other special requests to kitchen staff to maximize customer satisfaction and reduce the risk of health hazards.

Sales Associate
August 2009 to April 2010Michael's Crafts － Brewster, NY

Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Place special orders or call other stores to find desired items.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Ticket, arrange and display merchandise to promote sales.
Exchange merchandise for customers and accept returns.
Clean shelves, counters, and tables.

Education

High School Diploma : Jun 2009Our Lady Of Lourdes － Poughkeepsie, NY

Skills

allergies, cash registers, credit, clientele, customer satisfaction, financial, Inventory, Inventory control, Exchange, money, Payment processing, payroll processing, policies, POS, presenting, Problem resolution, Speaking, quality, reconciling, relationship building, restaurant operations, safety, selling, sales, scheduling, tables, Time Management

Resume Overview

Companies Worked For:

The Derby
States Grill
Michael's Crafts

School Attended

Our Lady Of Lourdes

Job Titles Held:

Bartender/ Waitress/ Manager
Bartender/ Waitress
Sales Associate

Degrees

High School Diploma : Jun 2009

Bartender/ Waitress/ Manager Resume Example

Resume Score: 100%

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