bartender waitress resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Experienced and versatile server looking for change in atmosphere bringing enthusiasm, positive energy, and determination to the table. 5+ years of experience handling money and guest relations, as well as facilitating new hires with on the job training. Hopeful to find position that allows utilization of skills acquired in the customer service industry. Ready to learn, ready to work.
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Skills
Relationship Management
Sales Techniques
Certified ServeSafe
Certified TIPS
Social Media
High-volume dining
New Employee Mentoring
Training Expertise
Quality Control
Point of Sale (POS) system operations
Problem Solving
Communication
Time Management
Teamwork
Customer Retention
Adaptability
Creativity
Technologically Savvy
Courteous Demeanor
Conflict Mediation
Microsoft Office
Phone Operation
Experience
Bartender/Waitress, 09/2021 to Current Town Sports International Holdings Inc – Cape Coral, FL,
Checked identification of guests to verify age requirements for alcohol purchase.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Trained new bartenders on drink preparation and upselling techniques.
Managed bar area, cocktail design and menu, handled inventory, regulation compliance and customer relationships.
Followed alcohol awareness procedures for preventing intoxication and managing intoxicated guests.
Completed regular bar inventories and daily requisition sheets.
Balanced daily registers and generated sales reports for management.
Planned and coordinated special events to boost customer numbers and profits.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Responded to ad hoc cleaning duties at end of shift.
Trainer/Waitress, 07/2017 to 10/2021 Texas Roadhouse Restaurant – City, STATE,
Managed the host stand by directly communicating with hosts, servers, management and patrons
Welcomed and assessed guest needs, developed and organized a seating chart, led host meetings and “boot camps” to encourage performance
After a short number of months was given a higher position of “trainer”, where I facilitated new hired hosts/hostesses by welcoming them to our community, educating them on our directives and morals in the workplace, and setting them up for success in our company
When upon the legal serving age of 19, I was once again promoted, this time to the server position
Here I more directly developed relationships with guests by creating regulars and attending to needs and services
Host training developed to server training, where I directed new servers, assisting them in safe-serve and money handling certifcations, knowledge of food and alcohol, and developing and maintains guest relations.
Provided exceptional service to high volume of daily customers.
Calculated charges, issued table checks and collected payments from customers.
Worked directly with servers for more than 4-5 shifts during training process..
Prepared and led food service training programs to teach staff various tasks.
Monitored, evaluated and recorded training activities or program effectiveness.
Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
Created and offered additional materials to enhance training.
Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
Babysitter, 08/2015 to 05/2019 Self Employed Services – City, STATE,
Monitored children's safety and well-being to prevent accidents and falls.
Cared for children of various ages and assisted with feeding, dressing and daily activities.
Supervised and cared for children ages 3 months to 8 years
Helped complete homework, school projects and chores.
Used organization and time management skills to multitask and keep children on set schedules.
Organized creative activities to develop children's physical, emotional and social growth.
Education and Training
High School Diploma: , Expected in 05/2019 to Bauxite High School - Bauxite, AR GPA:
: , Expected in to Henderson State University - Arkadelphia, AR GPA:
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