Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.

Skills
  • Training manuals and materials
  • Finance
  • Motivational speaking
  • Human Resources
  • Team-building activities
  • Planning
  • Decision-making
  • Anticipating guest needs
  • Outstanding customer service
  • Health codes compliance
  • Basic accounting
  • Marketing and sales experience
  • Excellent judgment
  • Balancing the cash register
  • Employee training
  • Outgoing personality
  • Scientific terminology
  • Communication
  • People skills
  • Time management
  • Training & Development
  • Organizational skills
Experience
Bartender Trainer, 08/2019 - Current
Regal Cinemas Corporation Jacksonville, FL,
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
  • Explained goals and expectations required of trainees.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Ordered inventory to meet expected demand with adequate stock.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
Server Shift Leader, 04/2014 - 08/2019
Baumhowers Victory Grill Hoover, AL,
  • Waited tables in a busy sports bar.
  • Maintained 95% positive customer comment scores.
  • Assigned all busiest shifts by management thanks to efficiency, friendliness.
  • Learned how to multitask in a high-volume environment.
  • Worked to ensure the maintenance of a clean and sanitized work environment.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Assisted with performance reviews to identify areas of improvement.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Managed 11 servers and staff members to effectively foster team-oriented environment.
  • Calculated charges, issued table checks and collected payments from customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Provided exceptional service to high volume of daily customers.
Hostess Manager, 04/2011 - 04/2014
Duffys Sports Grill City, STATE,
  • Provided ongoing coaching and appropriate progressive discipline to hostess team members.
  • Coordinated hostess schedules, workflows and daily assignments to leverage team strengths and support business objectives.
  • Contributed to recruiting, interviewing and hiring processes to fill open hostess roles.
  • Increased restaurant sales through top-quality reception, greeting and seating service.
  • Enforced compliance with industry standards and led hostesses in commitment to quality service.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Verified completion of cleaning, maintenance, housekeeping and side-work duties.
Education and Training
Associates: Arts, Expected in 12/2018
-
Palm Beach State College - ,
GPA:
Bachelor’s degree: Health Supervision and Management, Expected in 06/2022
-
Palm Beach State College - ,
GPA:
Accomplishments
  • Consistently received 100% positive customer feedback.
  • Recognized for outstanding customer service.
  • Oversaw an increase of positive online reviews for our establishment.
  • Named Employee of the Month, december 2018.
  • Earned "$200 visa giftcard" Award for most sold giftcards.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from bartender to bartender trainer, in less than 12-months
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-309b38173/
Additional Information
  • Two years in a row at St.Ambrose church, I led an organization for Duffy's.
  • Volunteered at multiple dog shelters.
  • Raised over $400 in toys for St. Jude's children hospital

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Resume Overview

School Attended

  • Palm Beach State College
  • Palm Beach State College

Job Titles Held:

  • Bartender Trainer
  • Server Shift Leader
  • Hostess Manager

Degrees

  • Associates
  • Bachelor’s degree

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