Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Skills
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Experience
Bartender Trainer, 08/2019 - Current
Regal Cinemas Corporation – Jacksonville, FL,
Regal Cinemas Corporation – Jacksonville, FL,
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Lowered liquor costs by training bar staff on precision pouring and waste reduction.
- Explained goals and expectations required of trainees.
- Supervised cleanliness of guest service areas before, during and after service.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Ordered inventory to meet expected demand with adequate stock.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Poured wine, beer and cocktails for patrons.
Server Shift Leader, 04/2014 - 08/2019
Baumhowers Victory Grill – Hoover, AL,
Baumhowers Victory Grill – Hoover, AL,
- Waited tables in a busy sports bar.
- Maintained 95% positive customer comment scores.
- Assigned all busiest shifts by management thanks to efficiency, friendliness.
- Learned how to multitask in a high-volume environment.
- Worked to ensure the maintenance of a clean and sanitized work environment.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed tables throughout dining room to execute service at highest level.
- Maintained thorough knowledge of menu to describe dining options.
- Directed and assisted in general dining room cleaning and sanitation.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Assisted with performance reviews to identify areas of improvement.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Managed 11 servers and staff members to effectively foster team-oriented environment.
- Calculated charges, issued table checks and collected payments from customers.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Provided exceptional service to high volume of daily customers.
Hostess Manager, 04/2011 - 04/2014
Duffys Sports Grill – City, STATE,
Duffys Sports Grill – City, STATE,
- Provided ongoing coaching and appropriate progressive discipline to hostess team members.
- Coordinated hostess schedules, workflows and daily assignments to leverage team strengths and support business objectives.
- Contributed to recruiting, interviewing and hiring processes to fill open hostess roles.
- Increased restaurant sales through top-quality reception, greeting and seating service.
- Enforced compliance with industry standards and led hostesses in commitment to quality service.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Verified completion of cleaning, maintenance, housekeeping and side-work duties.
Education and Training
Associates: Arts, Expected in 12/2018
Palm Beach State College - ,
Palm Beach State College - ,
Bachelor’s degree: Health Supervision and Management, Expected in 06/2022
Palm Beach State College - ,
Palm Beach State College - ,
Accomplishments
- Consistently received 100% positive customer feedback.
- Recognized for outstanding customer service.
- Oversaw an increase of positive online reviews for our establishment.
- Named Employee of the Month, december 2018.
- Earned "$200 visa giftcard" Award for most sold giftcards.
- Consistently maintained high customer satisfaction ratings.
- Promoted from bartender to bartender trainer, in less than 12-months
Websites, Portfolios, Profiles
- https://www.linkedin.com/in/Jessica-Claire-309b38173/
Additional Information
- Two years in a row at St.Ambrose church, I led an organization for Duffy's.
- Volunteered at multiple dog shelters.
- Raised over $400 in toys for St. Jude's children hospital
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Resume Overview
School Attended
- Palm Beach State College
- Palm Beach State College
Job Titles Held:
- Bartender Trainer
- Server Shift Leader
- Hostess Manager
Degrees
- Associates
- Bachelor’s degree
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