High-energy mixology professional bringing exceptional leadership and planning abilities. Dedicated to improving team performance and meeting high standards for taste and presentation. Results-oriented and hardworking with excellent multitasking skills and focused mentality.
Skills
Culinary arts background
Preparation oversight
Serving expertise
Food safety understanding
Opening and closing procedures
Weekly menu preparation
Problem resolution
Supervision
Customer service
Experience
08/2019 to Current
Bartender TrainerSt. Joe Company – Santa Rosa Beach, FL,
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Decreased waste through effectively training employees and effectively managing employee mistakes.
Trained workers in every restaurant position, including food and drink preparation, money handling and cleaning roles.
Redesigned training program for new employees to decrease training time.
Monitored bar area and staff to maintain overall safety and establish proper food and drink handling techniques.
Oversaw drink preparation, production and presentation according to quality standards.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Collaborated with Core Management to educate employees on menu and procedural changes.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Handled over $9,000 worth of cash and card transactions daily with accuracy and efficiency.
08/2016 to 09/2019
BartenderAvant Gardner – Brooklyn, NY,
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Worked with management to plan and implement special events to boost customer numbers and profits.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Made product recommendations to customers based on preference, food pairings and special promotions.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Planned and updated menus to capitalize on changing trends in customer preferences.
Reduced inventory losses by creating new drink menu items to move older products.
Stocked bar with beer, wine, liquor and related supplies.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Prepared and served drinks each shift in high-volume bar or outdoor event environment.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Upsold customers from shelf to premium brands to help boost sales.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Engaged in small talk with patrons to build rapport and earn repeat business.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Monitored patrons to keep alcohol consumption in designated areas.
09/2017 to 10/2018
Customer Service RepresentativeLineage Logistics – Saint Louis, MO,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted customers each day with product questions.
Documented conversations with customers to track requests, problems and solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered inbound calls daily and directed to designated individuals or departments.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Worked with managers to develop service improvement initiatives.
08/2014 to 07/2016
BartenderAvant Gardner – Brooklyn, NY,
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Worked with management to plan and implement special events to boost customer numbers and profits.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Made product recommendations to customers based on preference, food pairings and special promotions.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Reduced inventory losses by creating new drink menu items to move older products.
Produced and balanced daily and weekly sales reports to assess and coordinate staff.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education and Training
Expected in 05/2013
High School Diploma: Northwest High School - Grand Island, NE GPA:
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