Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
High-energy mixology professional bringing exceptional leadership and planning abilities. Dedicated to improving team performance and meeting high standards for taste and presentation. Results-oriented and hardworking with excellent multitasking skills and focused mentality.
- Culinary arts background
- Preparation oversight
- Serving expertise
- Food safety understanding
- Opening and closing procedures
|
- Weekly menu preparation
- Problem resolution
- Supervision
- Customer service
|
08/2019 to Current Bartender Trainer St. Joe Company – Santa Rosa Beach, FL,
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Decreased waste through effectively training employees and effectively managing employee mistakes.
- Trained workers in every restaurant position, including food and drink preparation, money handling and cleaning roles.
- Redesigned training program for new employees to decrease training time.
- Monitored bar area and staff to maintain overall safety and establish proper food and drink handling techniques.
- Oversaw drink preparation, production and presentation according to quality standards.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Collaborated with Core Management to educate employees on menu and procedural changes.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Handled over $9,000 worth of cash and card transactions daily with accuracy and efficiency.
08/2016 to 09/2019 Bartender Avant Gardner – Brooklyn, NY,
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Created list of signature beverage items to increase overall revenue and patron loyalty.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Reduced inventory losses by creating new drink menu items to move older products.
- Stocked bar with beer, wine, liquor and related supplies.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Prepared and served drinks each shift in high-volume bar or outdoor event environment.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Upsold customers from shelf to premium brands to help boost sales.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Monitored patrons to keep alcohol consumption in designated areas.
09/2017 to 10/2018 Customer Service Representative Lineage Logistics – Saint Louis, MO,
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers each day with product questions.
- Documented conversations with customers to track requests, problems and solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered inbound calls daily and directed to designated individuals or departments.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Worked with managers to develop service improvement initiatives.
08/2014 to 07/2016 Bartender Avant Gardner – Brooklyn, NY,
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Reduced inventory losses by creating new drink menu items to move older products.
- Produced and balanced daily and weekly sales reports to assess and coordinate staff.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Expected in 05/2013 High School Diploma:
Northwest High School - Grand Island, NE
GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Personalization
- Strong Summary
- Target Job
- Typos
- Word Choice