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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

High-energy mixology professional bringing exceptional leadership and planning abilities. Dedicated to improving team performance and meeting high standards for taste and presentation. Results-oriented and hardworking with excellent multitasking skills and focused mentality.

Skills
  • Culinary arts background
  • Preparation oversight
  • Serving expertise
  • Food safety understanding
  • Opening and closing procedures
  • Weekly menu preparation
  • Problem resolution
  • Supervision
  • Customer service
Experience
08/2019 to Current
Bartender Trainer St. Joe Company Santa Rosa Beach, FL,
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Decreased waste through effectively training employees and effectively managing employee mistakes.
  • Trained workers in every restaurant position, including food and drink preparation, money handling and cleaning roles.
  • Redesigned training program for new employees to decrease training time.
  • Monitored bar area and staff to maintain overall safety and establish proper food and drink handling techniques.
  • Oversaw drink preparation, production and presentation according to quality standards.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Collaborated with Core Management to educate employees on menu and procedural changes.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Handled over $9,000 worth of cash and card transactions daily with accuracy and efficiency.
08/2016 to 09/2019
Bartender Avant Gardner Brooklyn, NY,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Prepared and served drinks each shift in high-volume bar or outdoor event environment.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Monitored patrons to keep alcohol consumption in designated areas.
09/2017 to 10/2018
Customer Service Representative Lineage Logistics Saint Louis, MO,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers each day with product questions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered inbound calls daily and directed to designated individuals or departments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Worked with managers to develop service improvement initiatives.
08/2014 to 07/2016
Bartender Avant Gardner Brooklyn, NY,
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education and Training
Expected in 05/2013
High School Diploma:
Northwest High School - Grand Island, NE
GPA:

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Resume Overview

School Attended

  • Northwest High School

Job Titles Held:

  • Bartender Trainer
  • Bartender
  • Customer Service Representative
  • Bartender

Degrees

  • High School Diploma

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