I am currently looking forward to a career change. I have been working in the hospitality industry for twenty plus years and it is growing increasingly difficult to balance the demanding work schedule of nights and weekends with my family.
I am a mother to two young daughters. My oldest daughter is in middle school and is a part of the chorus, band, and gifted program. The younger of the two is in grade school, and has an extremely rare and complex congenital condition. She is regularly seen by many, if not all, of the pediatric specialists and requires basic knowledge of medical procedures, therapies, and administering medications.
Skills
Teamwork
Leadership
Compassion
Customer service
Cultural awareness
Excellent work ethic
Multitasking abilities
Troubleshooting
Self-motivated professional
Verbal and written communication
Basic math
Education
Altoona Area High SchoolAltoona, PAExpected in – –High School Diploma: - GPA:
St. Petersburg CollegeClearwater, FLExpected in – –: - GPA:
Currently enrolled in the Spring Clearwater 2021 Certified Clinical Medical Assisting Program
Coursework in Applied Education Systems, St Petersburg College's Community Education Systems Platform, and the National Health Career Association website for frontline healthcare workers.
Certifications
State of Florida Food and Beverage Handlers Certificate
Responsible Vendor Certification
Licensed Real Estate Associate, issued by Department of Business and Professional Regulation
Work History
St. Joe Company - Bartender Trainer Inlet Beach, FL, 08/2009 - 04/2021
Twelve years of experience working in the fast paced, high volume environment of multi-million dollar company.
Provided prompt and courteous service. Assisted patrons with directions and information regarding extensive (400+) tequila selections, as well as maintaining sufficient drink ticket times and executing cocktails properly.
Cultivated training modes and manuals. Following through with procedures to ensure efficiency throughout the establishment.
Successfully lead caterings, private parties, and special events.
Abided by all state and federal requirements pertaining to service of alcoholic beverages in the State of Florida.
Maintained high service standards, handled cashiering responsibilities, and check control procedures.
Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Help Usa - Client Care Coordinator Newark, NJ, 08/2008 - 08/2009
Assisted clients in financial planning for purchase.
Maintained connections with clients to encourage repeat business and referrals.
Informed home buyer of sales, construction and warranty processes.
Liaised between agents, buyers, and sellers to provide positive experiences for all parties.
Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
Developed and maintained relationships with clients through networking, postcards and cold calling.
Communicated with clients to understand property needs and preferences.
Showed properties to potential buyers and other brokers at open houses and by appointment.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Greeted and maintained relationships with regular customers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Checked identification to enforce age regulations for alcoholic beverages.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Island Way Grill - Fine Dining Server City, STATE, 01/2001 - 01/2003
Managed sections for smooth flow of guests and orders.
Suggested wine pairings to go with specific menu items.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Responsible for formal table set up for reservations and as well as banquet rooms, and caterings as instructed by supervisor to include linens, service ware, and glassware.
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