Enthusiastic, reliable, and hard working team leader with over 10 years managing experience. Not only am I a multitasker, dedicated worker, and a problem solver, I lead by example.
Skills
Outstanding Customer Service
Health Codes Compliance
Worker Training
Hiring and Firing
Safety Training
Verbal and Written Communication
Task Delegation
Inventory Control
Cash Receipt Balancing
Critical Thinking
Payment Acceptance
Deposit Preparation
Service Training
Cash Handling
Customer Service
Work Schedule Creation
Experience
01/2014 to Current
Bartender SupervisorLa Madeleine, Inc. – Irving, TX,
Supervised cleanliness of guest service areas before, during and after service.
Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
Monitored daily checklists and side worksheets to keep other bar staff members on task.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Completed regular bar inventories and daily requisition sheets.
Trained new bartenders on drink preparation and upselling techniques.
Poured wine, beer and cocktails for patrons.
Collected and organized daily till totals and tips.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Planned and coordinated special events to boost customer numbers and profits.
07/2007 to 09/2013
Restaurant ManagerHei Hotels & Resorts – Woodland Hills, CA,
Scheduled and directed staff in daily work assignments to maximize productivity.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Optimized profits by controlling food, beverage and labor costs daily.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Updated computer systems with new pricing and daily food specials.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Performed opening and closing procedures each day.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
11/2002 to 06/2005
Assistant Restaurant ManagerCafe Dupre – City, STATE,
Took immediate responsibility for issues and found effective solutions for swift resolution.
Calculated inventory and ordered appropriate supplies to meet expected demands.
Maintained entire look of restaurant, keeping it clean and inviting at all times.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees.
Assisted personnel with duties and tasks during high-volume periods.
Collaborated with server trainees to promptly resolve potential customer concerns.
Resolved problems or concerns to satisfaction of involved parties.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education and Training
Expected in 05/1998 to to
High School Diploma: Franklin High School - Meadville, MS, GPA:
Expected in to to
: Accounting And Business Management Copiah-Lincoln Community College - Wesson, MS GPA:
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