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bartender shift manager resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Strong background in various types of sales and customer service. Managed staff and day-to-day operations in several types of professional environments. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Reliable and hardworking, works autonomously or in teams to serve hundreds customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Versatile sales background with more than 20 years of hands-on experience. Dedicated to and succeeded in providing positive customer experience to build loyal customer base.

Skills
  • Anticipating Guest Needs
  • Suggestive Selling
  • Outstanding Customer Service

  • Money Handling
  • Portion Control
  • Building Maintenance
  • Scheduling Staff
  • Delegating Assignments and Tasks
  • Anticipating Problems
  • Staffing and Sales Reporting
  • Health Code Compliance
  • Relationship Building
  • Problem Solving
  • Inventory Management
  • Front of House Management
Experience
08/2017 to 11/2019
Bartender Shift Manager Regal Cinemas Corporation Newark, DE,
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Collected and organized daily till totals and tips.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
12/2008 to 06/2017
Bartender Yotel New York, NY,
  • Collected and organized daily till totals and tips.
  • Balanced daily registers and generated sales reports for management.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Maintained quality service while working a very high volume and demanding bar.
05/2016 to 05/2017
Apartment Leasing Consultant Amli Residential Woodridge, IL,
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Coordinated and followed up on maintenance requests for residents.
  • Tracked leads using CRM software and followed up with interested parties.
  • Maintained accurate records of correspondence with and from tenants.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Conducted informative and personalized tours, resulting in new leases.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Received rent payments and tracked transactions in accounting software.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Detailed application requirements and answered questions from prospective tenants.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Conducted background checks on applicants.
  • Checked rental eligibility by following company's verification process.
  • Contacted and followed up with tenants on renewal notices.
03/2004 to 02/2009
Apartment Leasing Consultant Amli Residential Austin, TX,
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Detailed application requirements and answered questions from prospective tenants.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Received rent payments and tracked transactions in accounting software.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Maintained accurate records of correspondence with and from tenants.
  • Tracked leads using CRM software and followed up with interested parties.
  • Coordinated and followed up on maintenance requests for residents.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Contacted and followed up with tenants on renewal notices.
  • Checked rental eligibility by following company's verification process.
  • Conducted background checks on applicants.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
Education and Training
Expected in 05/2002
High School Diploma:
Palm Beach State College - Lake Worth, FL,
GPA:

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Resume Overview

School Attended

  • Palm Beach State College

Job Titles Held:

  • Bartender Shift Manager
  • Bartender
  • Apartment Leasing Consultant
  • Apartment Leasing Consultant

Degrees

  • High School Diploma

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