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Bartender Shift Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Multi-talented Bar Manager able to transform under-performing establishments into successful operations. Motivational team builder and superior problem solver. Excel at overcoming challenges and streamlining operations for optimal efficiency.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Outgoing personality
  • Marketing and sales experience
  • Staff training and development
  • Employee training
  • Customer relations
  • Team building
  • Wine and liquor expertise
  • Safe serving knowledge
  • Serving expertise
  • Opening and closing procedures
Experience
06/2015 to Current
Bartender Shift Manager Regal Cinemas Corporation Newport Beach, CA,

Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.

  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Improved daily business operations by effectively training countless bar staff members and servers on best practices and bar protocols.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Managed daily administration and operations of beverage department, answering questions and monitoring task prioritization.
  • Monitored daily checklists and side worksheets to keep all staff members on task.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Managed customer service by training staff, overseeing operations and resolving issues quickly.
  • Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maximized employee morale and corrected performance issues in accordance with established standards.
  • Analyzed market demographics and adapted restaurant designs and menu to cater to targeted market.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
  • Monitored cash intake to eliminate discrepancies.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
05/2015 to Current
Bartender Sessions Ii San Francisco, CA,
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
06/2015 to 06/2018
Dance Instructor Wts International, Inc. San Diego, CA,
  • Collaborated in team-based environment to uphold instruction quality and continuity of service to all clients.
  • Helped with coordination and administration of complete dance program.
  • Provided individual instruction to students.
  • Evaluated student progress and adjusted learning plans to foster progress.
  • Learned valuable techniques from observing other instructors to use in future courses.
  • Developed guides and course materials focused on reinforcing lecture information and helping students learn.
  • Optimized learning processes through research and development of innovative learning methods.
  • Built positive relationships with students, parents, colleagues and administrators.
  • Worked closely with department head to create plan of support for students planning to take courses during summer months and over winter break.
  • Built rapport with students and parents to increase academic success and parent engagement.
  • Lectured full classrooms of adult students on various self-improvement subjects.
  • Planned classes focusing on instruction, demonstration and work time.
  • Developed and deployed assessment strategies involving both oral and written approaches for optimal review of student abilities.
09/2012 to 09/2017
Manager of Business Development and Sales Top Shelf Tailgate City, STATE,
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Trained associates on cross-selling and relationship-building techniques.
  • Supervised 20+ employees to ensure optimal productivity to drive client retention.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Held weekly one-on-one meetings to review performance, set goals and provide customized coaching.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
Education and Training
Expected in 06/2012
Bachelor of Arts: Dance
Georgian Court University - Lakewood, NJ
GPA:

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Resume Overview

School Attended
  • Georgian Court University
Job Titles Held:
  • Bartender Shift Manager
  • Bartender
  • Dance Instructor
  • Manager of Business Development and Sales
Degrees
  • Bachelor of Arts