bartender shift manager resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Seeking full-time employment as a customer service representative and I am willing to expand and apply my knowledge in the field. OVERVIEW: Results-oriented professional who thrives on challenges and new opportunities. Highly motivated, conscientious and energetic self-starter Presents a positive image of an organization to the client. Professional appearance and attitude with strong work ethic Able to handle multiple tasks, set appropriate priories and meet deadlines. Enthusiastic and confident team player who also works well independently. Ability to establish rapport with people from diverse backgrounds.
Skills
Customer Service
Alcohol Ordering
Organizational Ability
Point of Sale Systems
Menu Memorization
Team Training and Development
Handling Difficult Customers
Ordering Procedures
Food Running
Cash and Credit Transactions
Basic Accounting
Order Management
Beer, Wine, and Soju Cocktails
Engaging Personality
Inventory
Outstanding Customer Service
Payment Processing
Food Service
Experience
03/2020 to CurrentBartender Shift ManagerMonarch Casino Black Hawk | Black Hawk, ,
Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Balanced daily registers and generated sales reports for management.
02/2016 to 01/2020Customer Service AgentBack Country Store | Chicago, ,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed high-volume of inbound and outbound customer calls.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented customer correspondence in CRM to track requests, problems and solutions.
Helped clients navigate online systems within established frameworks to obtain services.
Investigated and solved routine and complex customer issues to earn repeat business.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Mentored new employees on procedures and policies to maximize team performance.
05/2013 to 01/2015Administrative ManagerTerracon | Lynnwood, ,
Monitored office inventory to maintain supply levels.
Managed purchase requisitions and approvals for all department equipment and supplies.
Communicated job expectations and trained staff to promote team building and discipline.
Tracked and analyzed expenditures to deliver budgets and financial reports.
Organized and maintained documents, files and records.
Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Monitored office supplies to replenish needed inventory before depletion.
Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
04/2012 to 11/2012Customer Service CashierRoche Bros | Watertown, ,
Collected credit card and cash payments to complete transactions for customer orders.
Greeted customers and responded to informational requests.
Maintained cleanliness and presentation of stock room and production floor.
Informed customers of in-store promotions or pricing specials.
Answered product questions with up-to-date knowledge of sales and store promotions.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Greeted customers promptly and responded to questions.
Welcomed customers, offering assistance to help find store items.
Built and maintained productive relationships with employees.
Education and Training
Expected in 01/2020 to to | English CompositionSantiago De Los Caballeros, UAPA” ( Open University For Adults, UAPA, , GPA:
English Immersion programs
Completed continuing education in English
Expected in 01/2016 to to | BartendingMarcos Gill” Institute, , GPA:
Completed coursework in bartending
Expected in 08/2015 to to Santiago de los Caballeros | Customer Service ManagementMarcos Gill” Institute, Dominican, GPA:
Expected in 01/2014 to to Republic/ Customer Service | MarketingOpen University For Adults, De Los Caballeros Dominican, National Institute of Professional Technical Training, Santiago, GPA:
Promotion and Sales
Completed professional development in marketing
Completed continuing education in Customer Service
Expected in to to | Business AdministrationINFOTEP, Online ., GPA:
Accomplishments
Photography
EASY CLASSROOM, Semi facet o-face
CURRENT, International Business National Institute of Professional Technical Training | INFOTEP
Online .– 2012
“TARXICIO” Jewelry,
Santiago de los Caballeros, Dominican
Republic
Customer Service / Cashier
NATURAL SALUD” Distributor of NATURAL products, Administrative manager.
2016
“M L
Celulares” Cell Phone Store, Santiago de los Caballeros, Dominican Republic
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Resume Overview
School Attended
Santiago De Los Caballeros, UAPA” ( Open University For Adults, UAPA
Marcos Gill” Institute
Marcos Gill” Institute
Open University For Adults, De Los Caballeros Dominican, National Institute of Professional Technical Training