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Bartender Shift Manager Resume Example

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BARTENDER SHIFT MANAGER
Summary

*Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

*Efficient Office Assistant with years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Skills
  • Marketing and sales experience
  • Outstanding customer service
  • Organizational ability
  • Outgoing personality
  • Basic accounting
  • Service-oriented mindset
  • Excellent judgment
  • Courteous
  • Data entry
  • Billing and invoicing
  • Dedicated team player
  • Meticulous attention to detail
  • Strong interpersonal skills
  • Transporting files
  • PC proficient
  • 10-key proficiency
  • Multitasking and prioritization
  • QuickBooks
  • Microsoft
Experience
12/2017 - CurrentBartender Shift ManagerThe Inn On the Square | Greenwood, SC
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared over 100s of mixed drinks and poured wine, beer and nonalcoholic beverages for average of 50-100 patrons per shift.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
01/2015 - 06/2017Customer Service Representative ManagerSykes Corporation | Greenwood, SC
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Automated contact management system to maintain efficient client organization.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
  • Supervised 50 customer service calls per week to track support issues and improve operating procedures.
  • Developed new sales scripts and strategies to expand profit opportunities.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
01/2011 - 04/2015Home Health Care AideMacDonals | Fort Myers, SC
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Planned optimal meals based on established nutritional plans.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Monitored and reported clients' progress.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Administered necessary medications as directed by care plan.
  • Improved patient outlook and daily living through compassionate care.
05/2008 - 02/2011Clerical AssistantHardeman & Suarez P.A | Miami, FL
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Compiled human resources information and swag bags for new personnel.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Answered 75-100 daily phone calls to direct inquiries, answer customer questions and schedule appointments.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Answered office phone and emails to schedule appointments, forward information and complete scheduled assignments
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
Education and Training
Associate of Arts: Bussiness
Miami Dade College | Miami, FL
Associate of Arts: Bussiness
Southwestern College | Ft. Myers, Fl
Expected in 01/2022Associate of Science: Psychology
Piedmont Technical College | Greenwood, SC
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Resume Overview

Companies Worked For:

  • The Inn On the Square
  • Sykes Corporation
  • MacDonals
  • Hardeman & Suarez P.A

School Attended

  • Miami Dade College
  • Southwestern College
  • Piedmont Technical College

Job Titles Held:

  • Bartender Shift Manager
  • Customer Service Representative Manager
  • Home Health Care Aide
  • Clerical Assistant

Degrees

  • Associate of Arts : Bussiness
    Associate of Arts : Bussiness
    Expected in 01/2022 Associate of Science : Psychology

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