Bartender Shift Manager Resume Example
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BARTENDER SHIFT MANAGER
Summary
*Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
*Efficient Office Assistant with years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Skills
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Experience
12/2017 - CurrentBartender Shift Manager99 Restaurants | Manchester , NH
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared over 100s of mixed drinks and poured wine, beer and nonalcoholic beverages for average of 50-100 patrons per shift.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
01/2015 - 06/2017Customer Service Representative ManagerPublic Storage | Savannah , GA
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Automated contact management system to maintain efficient client organization.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Evaluated quality of representatives' phone calls and provided feedback to management.
- Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
- Supervised 50 customer service calls per week to track support issues and improve operating procedures.
- Developed new sales scripts and strategies to expand profit opportunities.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
01/2011 - 04/2015Home Health Care AideAlways Best Care | Houston , TX
- Facilitated best care by developing strong and trusting rapport with patient.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Planned optimal meals based on established nutritional plans.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Monitored and reported clients' progress.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Administered necessary medications as directed by care plan.
- Improved patient outlook and daily living through compassionate care.
05/2008 - 02/2011Clerical AssistantNaperville Community Unit School District 203 | Naperville , IL
- Kept office records organized and supplies well-stocked for optimal team performance.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Compiled human resources information and swag bags for new personnel.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Answered 75-100 daily phone calls to direct inquiries, answer customer questions and schedule appointments.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Answered office phone and emails to schedule appointments, forward information and complete scheduled assignments
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education and Training
Associate of Arts: Bussiness
Miami Dade College | City, State
Miami Dade College | City, State
Associate of Arts: Bussiness
Southwestern College | City
Southwestern College | City
Expected in 01/2022Associate of Science: Psychology
Piedmont Technical College | City, State
Piedmont Technical College | City, State
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School Attended
- Miami Dade College
- Southwestern College
- Piedmont Technical College
Job Titles Held:
- Bartender Shift Manager
- Customer Service Representative Manager
- Home Health Care Aide
- Clerical Assistant
Degrees
- Associate of Arts : Bussiness
Associate of Arts : Bussiness
Expected in 01/2022 Associate of Science : Psychology
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