Accomplished Business Analyst with progressive experience gathering technical requirements and preparing specifications. Defines and documents business processes and software requirements for operational reporting, data warehousing and application development. Working knowledge of business intelligence products, web-based application development and high level of computer literacy with spreadsheets, word processing and database software and business systems.Experienced in team leadership and management. Import Manager with experience providing strategic input to world markets to increase trade. Demonstrable experience developing logistic plans to comply with all federal, state and foreign governmental laws and regulations. Excellent business acumen and relationship building skills. History of keeping shipping operations in full compliance with customs requirements. Able to advise clients on options and optimal solutions. Proficient in techniques for packing cargo to expedite services
Skills
Network development and administration
Policies and procedures implementation
Mergers and acquisitions knowledge
Global and strategic sourcing
Client acquisition strategies and relationships
Product management and pricing
Productivity improvement specialist
Business and Operations Management
Team Building/Leadership
Financial management and reporting
Systems and automation applications
Problem resolution
Operational improvement
Education and Training
Medgar Evers College of the City University of New YorkFort Worth, TX, Expected in 06/2009 – –Associate of Science:Medical Assisting - GPA:
Experience
Regal Cinemas Corporation - Bartender Shift Manager Forest Hills, NY, 05/2019 - Current
Interacted with 50+ guests per day in a friendly, patient manner to deliver a positive and enjoyable experience.
Maintained confidentiality of conversations and personal issues for all guests.
Offered product samples, answered questions and suggested products.
Developed and implemented processes to reduce tedious tasks, promoting better workflow.
Optimize profits by controlling food, beverage, and labor costs on a daily basis.
Manage, lead, and mentor the serving staff during shift hours.
Expedited multiple requests simultaneously while maintaining a calm composure and patience.
At Home Stores Llc - Freight Manager Kennesaw, GA, 01/2018 - 12/2018
Validated load plans, cargo cleanliness, and transportation documentation.
Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
Maintained consistent communication with internal and external stakeholders through email, phone, and in-person discussions.
Analyzed customer requests, warehouse policies, market trends, and wait times for carriers and clients.
Developed new processes for employee evaluations and feedback which resulted in an overall performance increase by 62%.
Managed International and Domestic day-to-day operations, including supervision and assignment delegation for a 7-member team.
Operated as an adviser for the DFW Sales & Branch Manager for operational and best practice implementation.
Streamlined and strengthened branch operations, reducing errors and improving performance by constructing IOPs' and SOPs' for each client and vendor.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Improved material handling process to reduce costs, resulting in a 37% reduction in material cost.
Designed performance metrics to provide traceability through organization, advance tactical and strategic business goals.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Developed and led quality management systems, standards, and compliance, including SOPs, best safety practices, lean improvement programs, and enforcement of company and regulatory requirements.
Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Led cross-functional communication initiatives to meet account order timelines.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Oversaw financial management activities, including budget management, accounting and payroll.
Improved material handling process to reduce costs, resulting in a 37% reduction in material cost.
Fostered strong relationships with key customers and suppliers by upholding integrity and maintaining communication.
Interfaced and effectively coordinated with vendors to negotiate cost and effectiveness for product maintenance, service requests, fuel costs, billing resolution, and TSA requirements.
Implemented new resolution procedures, responsible for submission and review of all RFP's and RFQ's.
Regional SME for International and Domestic Supply Chain operational initiatives. Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
Coordinated and trained staff on various corporate programs, system updates, and implementation procedures; reduced cost and utilization, increased standardization, and profits across all regions.
Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Improved morale and management communication by creating employee recognition and rewards practices.
Conducted and assessed new hire, performance, and annual reviews.
Optimized returns and investments by effectively managing and directing distribution operations.
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
ISF and Customs pre key & submission trainer
Miq Logistics - Import Manager Compton, CA, 06/2011 - 01/2013
Managed International and Domestic Operations team of 5 full-time employees, developed tools to track trends on targeted lanes, constructed customer SOP, performance management and negotiate contracts.
Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
Facilitated communication between company, customers and overseas partners to maintain efficient operations.
Acted as a sales liaison for top accounts and maintained organized record keeping; account reconciliation and collection discrepancy resolution.
Worked closely with Customers, Brokers, Freight Forwarders, and Carriers to track and report on-time shipment status and arrivals, set up new accounts, facilitate customer service of time-sensitive materials, monitored bookings, daily shipping/receiving status reports.
Used power of attorney privileges to sign documents on behalf of clients.
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School Attended
Medgar Evers College of the City University of New York
