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bartender shift manager resume example with 8+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic restaurant professional with expertise in mixology, beer, liquor and wine along with solid background in team leadership and business decision making. 20+ years in field with strong desire to drive business success. Expert Bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment. Dependable and driven worker with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Skills
  • Elegant food plating
  • Preparing garnishes
  • Menu memorization
  • Responsible alcohol service
  • Classic cocktails
  • Ordering bar supplies
  • Knowledge of craft and microbrews
  • Liquor, beer and wine knowledge
  • Changing beer kegs
  • Beverage preparation
  • Cash register operation
  • Micros, mobile bytes POS
  • Aloha POS
  • Highly reliable
  • Food running
  • Sales expertise
  • Performance improvement
  • Making change
  • Handling difficult customers
  • Dining room management
  • Inventory
  • Attending multiple customers
  • Hospitality service expertise
  • New hire training
  • Creative mixology
  • Basic math
  • Engaging personality
  • Clear and effective communication
Work History
11/2016 to 03/2020 Bartender Shift Manager Mcdonald's | Kenosha, WI,
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Implemented drink prep procedures that reduced wasted stock
  • Maintained accurate cash drawer of $300 per shift.
07/2014 to 10/2017 Bartender Shift Manager Mcdonald's | Kissimmee, FL,
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
11/2011 to 07/2014 Bartender/Server Assistant Tripel | City, STATE,
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Education
Expected in 05/2001 High School Diploma | Lafayette High School, Wildwood, MO, GPA:

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Resume Overview

School Attended

  • Lafayette High School

Job Titles Held:

  • Bartender Shift Manager
  • Bartender Shift Manager
  • Bartender/Server Assistant

Degrees

  • High School Diploma

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