(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Enthusiastic professional with solid background in exceptional customer service.

Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments.

Dependable and driven.Excellent relationship-builder and multitasker always ready to support team needs.

  • Self starter
  • Reliable
  • Multitasker
  • Detail oriented
  • Goal oriented
  • Fast learner
  • Team player
  • Integrity
  • Honest
  • Hard working
  • Liquor, beer and wine knowledge
  • Database Management
  • Ordering bar supplies
  • Basic math
  • Menu memorization
  • Responsible alcohol service
  • Inventory
  • Inventory Management
  • Budgeting
  • Regulatory Compliance
  • Customer retention
  • Technical Support
  • Time management
  • Training
  • Data Entry
  • Team building
  • Data Analysis
  • Customer Service
  • MS Office
  • Documentation
  • Administrative support
  • Data Collection
  • Recordkeeping
  • Research
  • Quality Assurance
  • Cash Management
  • Strategic Planning
  • Operations management
  • Scheduling
Crawford High School San Diego, CA Expected in 06/2004 High School Diploma : - GPA :
  • ServSafe
Work History
Monarch Casino Black Hawk - Bartender Shift Manager
Black Hawk, CO, 08/2010 - Current
  • Generated higher ticket averages by training employees on suggestive up-selling.
  • Reduced inventory losses by 10% by managing beverage inventory.
  • Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Waited on up to 13 customers at bar and at 6 table bar area.
  • Handled $500 cash on daily basis, which built trustworthiness and loyalty with Managers.
  • Stayed up-to-date on state laws regarding alcoholic beverage services.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Massage Envy - Manager
La Habra, CA, 03/2007 - 02/2009
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Recruited and developed 16 employees for barista position.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and maintained positive work environment to enhance retention and productivity.
  • Supervised 8-14 employees.
  • Cross-trained existing employees in order to maximize team performance.
Hibbett Sports, Inc. - Assistant Manager
Marble Falls, TX, 04/2001 - 10/2005
  • Created and implemented incentive initiative for on-the-job safety and achieved 2 years with no Workers' Compensation claims.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored employee performance and developed improvement plans.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.

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Resume Overview

School Attended

  • Crawford High School

Job Titles Held:

  • Bartender Shift Manager
  • Manager
  • Assistant Manager


  • High School Diploma

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