Bartender Shift Manager Resume Example Monarch Casino Black Hawk

BARTENDER SHIFT MANAGER

Professional Summary

Enthusiastic professional with solid background in exceptional customer service.

Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments.

Dependable and driven.Excellent relationship-builder and multitasker always ready to support team needs.

Skills

Work History

Bartender Shift Manager, 08/2010 to Current
Monarch Casino Black Hawk – Black Hawk , CO

Generated higher ticket averages by training employees on suggestive up-selling.
Reduced inventory losses by 10% by managing beverage inventory.
Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Waited on up to 13 customers at bar and at 6 table bar area.
Handled $500 cash on daily basis, which built trustworthiness and loyalty with Managers.
Stayed up-to-date on state laws regarding alcoholic beverage services.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Manager, 03/2007 to 02/2009
Massage Envy – La Habra , CA

Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Recruited and developed 16 employees for barista position.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Conducted scheduled and impromptu evaluations to assess work performance.
Conducted monthly inventories of raw materials and components on work floor.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and maintained positive work environment to enhance retention and productivity.
Supervised 8-14 employees.
Cross-trained existing employees in order to maximize team performance.

Assistant Manager, 04/2001 to 10/2005
Hibbett Sports, Inc. – Marble Falls , TX

Created and implemented incentive initiative for on-the-job safety and achieved 2 years with no Workers' Compensation claims.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Supervised all areas of restaurant to keep it clean and well-maintained.
Recruited and hired employees offering talent, charisma and experience to restaurant team.
Submitted reports to senior management to aid in business decision-making and planning.
Monitored employee performance and developed improvement plans.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Attended monthly sales meetings and reported pertinent information to employees.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.

Education

High School Diploma : 06/2004
Crawford High School - City, State

Certifications

Resume Overview

School Attended

Job Titles Held:

Degrees