Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Receptionist with over 5 years' experience working in both the public and private sectors. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Skills
Organization and efficiency
Business operations understanding
Office equipment operations
Recordkeeping and bookkeeping
Meticulous and organized
Document control
Flexible
Security understanding
Multitasking ability
Data entry
PC proficient
Service-oriented mindset
Microsoft Office
Administrative support
Conflict management
Team collaboration
Package and mail receipt
Cash transactions
Email and telephone decorum
Office supplies ordering
Oral and writing communication
Meeting arrangements
Issue handling
Recordkeeping
Administrative skills
Front office management
Appointment confirmation
Listening skills
Customer assistance and interaction
Hospitality services
Call routing
Experience
02/2010 to 09/2015
Bartender Shift ManagerMonarch Casino Black Hawk – Reno, NV,
Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Managed daily administration and operations of beverage department, answering question and monitoring task prioritization.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Performed general cashiering duties, such as authorizing payments and collecting on tabs.
Maintained spotless, well-stocked bar organized and ready for any customer demand.
Maintained tight financial controls with highly accurate daily registers.
Interviewed, hired and trained new bartenders to educate on all aspects of job, including garnish preparation, sanitation, drink preparation and customer service.
Worked with management to plan and implement special events to boost customer numbers and profits.
Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and garnishes.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
01/2013 to 08/2015
Shift SupervisorSterigenics – Santa Teresa, NM,
Assisted store management with meeting standards of service and quality in daily operations.
Performed store opening and closing procedures, including setting up registers and checking products.
Answered and resolved customer questions and concerns.
Completed opening and closing duties to facilitate business operations.
05/2007 to 03/2009
ReceptionistFlatiron Construction Corp. – Clayton, NC,
Took accurate messages for staff and management to facilitate open and speedy communication.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Kept reception area clean and organized to offer positive first impression to every visitor.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Prepared, compiled and filed documents as well as reports presented to various parties.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Answered telephones and directed calls to appropriate staff members.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Gathered, sorted, distributed and sent mail and packages.
Maintained daily calendars, set appointments with clients and planned daily office events.
Greeted visitors, assessed needs and directed to appropriate personnel.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
08/2006 to 12/2008
ReceptionistFlatiron Construction Corp. – Houston, TX,
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Took accurate messages for staff and management to facilitate open and speedy communication.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Kept reception area clean and organized to offer positive first impression to every visitor.
Gathered, sorted, distributed and sent mail and packages.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Implemented new recordkeeping and documenting systems to improve organization and traceability.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Provided information to callers and drafted office emails.
Education and Training
Expected in 09/2009
GED: Turtle Mountain Community College - Belcourt, ND GPA:
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