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bartender server trainer key manager resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Skilled Server/Bartender offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Skills
  • Special Dietary Requirements
  • Effective Customer Upselling
  • Food Safety Understanding
  • Check Payment Processing
  • Menu Memorization
  • Dining Customer Service
  • Point of Sale (POS) System Operations
  • High-Volume Dining
  • Liquor, Wine and Food Service
  • Relationship Building
  • Team Player
  • Warm and Friendly
  • Service Oriented
  • Staff Training
  • Conflict and Complaint Resolution
  • Cool Under Pressure
  • Menu Memorization and Presentation
Experience
04/2021 to 09/2022
Bartender/Server Trainer/Key Manager Per Mar Security Services Anamosa, IA,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Trained new employees on restaurant procedures and plating techniques.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Addressed complaints to kitchen staff and served replacement items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Poured wine, beer and cocktails for patrons.
  • Opened and closed store in absence of senior managers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
03/2020 to 04/2021
Low Voltage Technician Bluegreen Resorts Louisville, KY,
  • Utilized effective troubleshooting methods, removed malfunctioning components and identified wiring issues to restore systems to working order.
  • Assessed project blueprints and drawings to assess project scope and required materials.
  • Conducted diagnostic tests to assess wire, part and system malfunctions.
  • Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
  • Leveraged outstanding communication, interpersonal and people skills to work well with clients.
10/2017 to 03/2020
Server/Bartender Bonefish Grill Restaurants City, STATE,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Addressed complaints to kitchen staff and served replacement items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Developed strong and lasting resident relationships.
Education and Training
Expected in 05/2010
High School Diploma:
Park Vista Community High School - Lake Worth, FL
GPA:
Expected in
: Audio Engineering
Berklee College of Music - Boston, MA
GPA:

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Resume Overview

School Attended

  • Park Vista Community High School
  • Berklee College of Music

Job Titles Held:

  • Bartender/Server Trainer/Key Manager
  • Low Voltage Technician
  • Server/Bartender

Degrees

  • High School Diploma
  • Some College (No Degree)

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