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Bartender/Server Trainer Resume Example

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BARTENDER/SERVER TRAINER
Summary

Customer-oriented restaurant professional well-versed in liquor, beer and specialty drinks. Diligent about restocking supplies and keeping customer areas clean. Strong team leader and trainer of bar staff. Maintain smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. ServeSafe-certified, TABC certified and experienced in monitoring guests for signs of extreme intoxication. Talented individual offering years of experience in giving prompt, efficient and quality service. Proficient in operating credit card machines, balancing cash registers and promoting upcoming bar events and programs. Competent in preparing classic cocktail recipes. Well-rounded Bartender with wide-range history in the service industry. Bringing passion for the industry and fun, positive attitude with unwavering commitment to customer service.

Skills
  • Trainer mentoring
  • Customer Service
  • Problem Solving
Experience
Bartender/Server Trainer
Sherman, TXBuffalo Wild Wings/Sep 2017 to Current
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Server
Durant, OKChili's Bar & Grill/Nov 2016 to Sep 2017
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Partnered with team members to efficiently serve food and beverages.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Prepared and served cold, hot and alcoholic beverages to guests.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Processed customers' payments and provided receipts.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Personal Care Attendant
Durant, OKWells Private Home Care/Jan 2010 to Nov 2016
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted with meal planning to meet nutritional plans.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Worked with supervisory medical staff to review cases and improve care.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Transported patients to and from medical, dental and personal care appointments.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Education and Training
GEDDurant High SchoolApr 2011Durant, OK
Certifications
  • ServSafe
  • TABC
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Resume Overview

Companies Worked For:

  • Buffalo Wild Wings
  • Chili's Bar & Grill
  • Wells Private Home Care

School Attended

  • Durant High School

Job Titles Held:

  • Bartender/Server Trainer
  • Server
  • Personal Care Attendant

Degrees

  • GED

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