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Bartender/Server Trainer Resume Example

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BARTENDER/SERVER TRAINER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Take-charge professional delivering team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes accounting, accounts payable, invoicing, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Customer service
  • Relationship development
  • Inventory management
  • Planning and coordination
  • Business operations
  • Project organization
  • Communications
  • Problem resolution
  • Supervision
  • Organization
  • Inbound and outbound calling
  • Quality assurance controls
  • Call center experience
  • Sales expertise
  • Business development understanding
  • Problem-solving abilities
  • High-energy attitude
  • Adaptive team player
  • Microsoft Office expertise
  • Conflict mediation
  • Quality control
  • Courteous demeanor
  • Active listening
  • Shipping and receiving understanding
Experience
Bartender/Server Trainer - Rokerij/Richardson's (Phoenix, AZ)November 2011 - November 2014
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Prepared and served over 400 drinks per shift in high-volume fine-dining/casual environment.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Collected and organized more than $2500 in gross revenue and tips on nightly basis.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Prepared over 400 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 200 patrons per shift.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Helped drive average ticket increases of 20% by upselling customers from shelf to premium brands.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Bartender/Server Trainer - Bluewater Grill (formerly, The Fish Market (Phoenix, AZ)February 2000 - November 2011
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Helped drive average ticket increases of 20% by upselling customers from shelf to premium brands.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Prepared over 400 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 200 patrons per shift.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Collected and organized more than $2000 in gross revenue and tips on daily basis.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Prepared and served over 400 drinks per shift in high-volume fine-dining/casual environment.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Bartender/server - Station's Casinos (Wild Wild West) (Las Vegas, NV)July 2003 - September 2005
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Prepared over 400 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 200 patrons per shift.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Collected and organized more than $2500 in gross revenue and tips on nightly basis.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Prepared and served over 300 drinks per shift in high-volume casino environment.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Sales Associate - Camelback Toyota (Phoenix, AZ)July 1999 - February 2000
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Negotiated and closed deals with minimal oversight.
  • Offered product and service consultations and employed upselling techniques.
  • Processed orders through system and coordinated product deliveries.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Won store sales competition for [Task], resulting in [Result].
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Introduced customers to new offerings and updated accounts.
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
  • Kept up-to-date with regional market and [Type] industry trends to optimize marketing and sales plans.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Networked to build client base and promote products to new and existing clients.
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Cold-called over 50 prospective customers daily with 20% success rate.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Built client base and promoted products to new and existing clients.
  • Attended several educational opportunities and professional networking events to develop job knowledge.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Education and Training
Certification in Meeting And Event Planning2020Ashworth College, Norcross, GA
Some College (No Degree) in Healthcare Mohave Community College, Kingman, AZ
Some College (No Degree) in Humanities/prerequisites Northern Arizona University, Flagstaff, AZ
Some College (No Degree) in General/healthcare Maricopa Community Colleges - Gateway Community College, Phoenix, AZ
Certificate in Acting/voiceovers/vocal Coaching 1998Academy of Radio And Television Broadcasting, Phoenix, AZ
Some College (No Degree) in Business Administration/general Studies Henry Ford Community College, Dearborn, MI
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Resume Overview

Companies Worked For:

  • Rokerij/Richardson's
  • Bluewater Grill (formerly, The Fish Market
  • Station's Casinos (Wild Wild West)
  • Camelback Toyota

School Attended

  • Ashworth College
  • Mohave Community College
  • Northern Arizona University
  • Maricopa Community Colleges - Gateway Community College
  • Academy of Radio And Television Broadcasting
  • Henry Ford Community College

Job Titles Held:

  • Bartender/Server Trainer
  • Bartender/server
  • Sales Associate

Degrees

  • Certification in Meeting And Event Planning
    Some College (No Degree) in Healthcare
    Some College (No Degree) in Humanities/prerequisites
    Some College (No Degree) in General/healthcare
    Certificate in Acting/voiceovers/vocal Coaching
    Some College (No Degree) in Business Administration/general Studies

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