LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Take-charge professional delivering team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes accounting, accounts payable, invoicing, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Customer service
  • Relationship development
  • Inventory management
  • Planning and coordination
  • Business operations
  • Project organization
  • Communications
  • Problem resolution
  • Supervision
  • Organization
  • Inbound and outbound calling
  • Quality assurance controls
  • Call center experience
  • Sales expertise
  • Business development understanding
  • Problem-solving abilities
  • High-energy attitude
  • Adaptive team player
  • Microsoft Office expertise
  • Conflict mediation
  • Quality control
  • Courteous demeanor
  • Active listening
  • Shipping and receiving understanding
Experience
Bartender/Server Trainer, 11/2011 - 11/2014
Smith Senior Living Orland Park, IL,
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Prepared and served over 400 drinks per shift in high-volume fine-dining/casual environment.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Collected and organized more than $2500 in gross revenue and tips on nightly basis.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Prepared over 400 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 200 patrons per shift.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Helped drive average ticket increases of 20% by upselling customers from shelf to premium brands.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Bartender/Server Trainer, 02/2000 - 11/2011
Six Flags, Inc. Marietta, GA,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Helped drive average ticket increases of 20% by upselling customers from shelf to premium brands.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Prepared over 400 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 200 patrons per shift.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Collected and organized more than $2000 in gross revenue and tips on daily basis.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Prepared and served over 400 drinks per shift in high-volume fine-dining/casual environment.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Bartender/server, 07/2003 - 09/2005
Station’s Casinos (Wild Wild West) City, STATE,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Prepared over 400 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 200 patrons per shift.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Collected and organized more than $2500 in gross revenue and tips on nightly basis.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Prepared and served over 300 drinks per shift in high-volume casino environment.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Sales Associate, 07/1999 - 02/2000
Camelback Toyota City, STATE,
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Negotiated and closed deals with minimal oversight.
  • Offered product and service consultations and employed upselling techniques.
  • Processed orders through system and coordinated product deliveries.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Won store sales competition for [Task], resulting in [Result].
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Introduced customers to new offerings and updated accounts.
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
  • Kept up-to-date with regional market and [Type] industry trends to optimize marketing and sales plans.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Networked to build client base and promote products to new and existing clients.
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Cold-called over 50 prospective customers daily with 20% success rate.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Built client base and promoted products to new and existing clients.
  • Attended several educational opportunities and professional networking events to develop job knowledge.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Education and Training
Certification : Meeting And Event Planning, Expected in 2020
-
Ashworth College - Norcross, GA
GPA:
: Healthcare , Expected in
-
Mohave Community College - Kingman, AZ
GPA:
: Humanities/prerequisites , Expected in
-
Northern Arizona University - Flagstaff, AZ
GPA:
: General/healthcare , Expected in
-
Maricopa Community Colleges - Gateway Community College - Phoenix, AZ
GPA:
Certificate : Acting/voiceovers/vocal Coaching , Expected in 1998
-
Academy of Radio And Television Broadcasting - Phoenix, AZ
GPA:
: Business Administration/general Studies , Expected in
-
Henry Ford Community College - Dearborn, MI
GPA:

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Resume Overview

School Attended

  • Ashworth College
  • Mohave Community College
  • Northern Arizona University
  • Maricopa Community Colleges - Gateway Community College
  • Academy of Radio And Television Broadcasting
  • Henry Ford Community College

Job Titles Held:

  • Bartender/Server Trainer
  • Bartender/Server Trainer
  • Bartender/server
  • Sales Associate

Degrees

  • Certification
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • Certificate
  • Some College (No Degree)

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