Bartender Server Shift Leader Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Sociable bartender skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Proactive shift leader with experience over 10 years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.

  • Buffet setup and takedown
  • Menu memorization
  • Food inspection
  • High-volume dining
  • Wine pairings
  • Liquor, wine and food service
  • Problem-solving abilities
  • Product organization
  • Quality control
  • Office equipment proficiency
  • Inbound and outbound calling
  • High-energy attitude
Bartender/Server Shift Leader, 08/2016 to Current
Marriott InternationalBoulder, CO,
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Calculated charges, issued table checks and collected payments from customers.
Bartender, 06/2014 to 08/2016
Marriott InternationalBridgeton, MO,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Sales Clerk, 11/2013 to 07/2014
Marriott InternationalCary, NC,
  • Updated signage to reflect current prices and help promote target merchandise.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Assessed floor displays to determine which merchandise required restocking.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Assisted customers based on currently available product, promotional and policy information.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Responded to customer questions about products and services.
Front of House Manager, 10/2011 to 06/2014
CheddarsCity, STATE,
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Maintained loyal patronage by implementing guest appreciation initiatives.
  • Enforced employee image and grooming standards.
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
  • Interviewed, hired and trained new employees.
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Education and Training
High School Diploma: , Expected in 05/2010
Troy High School - Troy, OH
: Nursing, Expected in
Roane State Community College - Harriman, TN

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Resume Overview

School Attended
  • Troy High School
  • Roane State Community College
Job Titles Held:
  • Bartender/Server Shift Leader
  • Bartender
  • Sales Clerk
  • Front of House Manager
  • High School Diploma
  • Some College (No Degree)

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