Bartender/Server Shift Leader Resume Example Vacasa

BARTENDER/SERVER SHIFT LEADER

Skills

Training
Shift coverage
Leadership ability
Cross-functional team leadership
Communications
Daily shift oversight
Shift assignment accountability
Team Building
Schedule oversight
Opening and closing procedures
Training and mentoring
Inventory management

Team development
Issue and conflict resolution
Systems and automation applications
Problem resolution
Planning and coordination
Relationship development
Customer service
Organization
Supervision
Operational improvement
Capital improvement planning

Education and Training

06/2012

High School Diploma

Peters Twp High SchoolCity, State

Summary

Fast and efficient worker capable of going extra mile to sell more and keep customers satisfied. Responsible and skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. Bringing passion for the industry and fun, positive attitude with unwavering commitment to customer service.

Experience

Bartender/Server Shift LeaderVacasa | Kansas City , MO02/2015 - 12/2019

Managed many customers per shift while simultaneously assisting my fellow restaurant servers.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Made product recommendations to customers based on preference, food pairings and special promotions.
Checked customers identification to ensure minimum age requirements for consumption of alcoholic beverages.
Prepared numerous mixed drinks and poured wine, beer and nonalcoholic beverages.
Maintained tight financial controls with highly accurate daily registers.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Engaged in small talk with customers to build rapport and earn repeat business.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.

Shift ManagerAegion Corp | Houston , TX04/2012 - 12/2017

Helped employees operate productively and stay on task to meet business and customer needs.
Cross-trained in every store role to maximize operational knowledge.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Oversaw schedules, accepted time off requests and found coverage for shifts.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Documented receipts, employee hours and inventory movements.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Reviewed employee performance every 6 months to a year and delivered constructive feedback to improve weaknesses.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Established ambitious goals for employees to promote achievement and surpass business targets.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Executed multiple strategies to foster better customer service and promote positive and engaging environment for all.
Handled over thousands of dollars in funds each day in fast-paced environment.
Ran daily reports to assess performance and make proactive adjustments.
Increased overall team efficiency and productivity.

Crew TrainerMcDonald's | City , STATE04/2009 - 04/2012

Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Instructed new team members on correct procedures for all areas of operations.
Worked alongside junior employees to improve performance, food safety and customer service.
Greeted incoming customers kindly and provided friendly service.
Stayed up to date on requirements of all team positions to optimize training.
Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
Coordinated development of training materials, including manuals, standard operating procedures and employee handbook
Stayed up to date on requirements of all team positions to optimize training.
S.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Documented training activities and changes to analyze program effectiveness.
Evaluated client processes, employee performance and training progress to determine additional training needs.
Reduced process lags and effectively trained team members on best practices and protocol.
Accepted and processed payments via credit card and cash daily.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.

Resume Overview

School Attended

Peters Twp High School

Job Titles Held:

Bartender/Server Shift Leader
Shift Manager
Crew Trainer

Degrees

High School Diploma

Bartender/Server Shift Leader Resume Example

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