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bartender restaurant waitress resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking Restaurant Manager with 20 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Dependable Housekeeping Room Attendant committed to providing exceptional customer service. Folds and counts linens, trains new hires and conducts daily room inspections while remaining attentive to detail. Knowledgeable in hotel policies and standards.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills
  • Enthusiastic
  • Dependable
  • Motivated
  • Quick
  • Happy
  • Scheduling Staff
  • Portion Control
  • Problem-Solving
  • Back of House Management
  • Health Code Compliance
  • Recruitment and Hiring
  • Performance Improvement
  • Staffing and Sales Reporting
  • Restaurant Operations Management
  • Equipment Maintenance and Repairs
  • Labor and Overhead Cost Estimation
  • Profit Optimization
  • Managing Deliveries
  • Monitoring Food Preparation
  • Money Handling
  • Relationship Building
  • Building Maintenance
  • Employee Performance Evaluations
  • Delegating Assignments and Tasks
  • Supply Ordering and Management
  • Front of House Management
  • Inventory Management
  • Quality Assurance
  • Training and Onboarding
  • Labor and Food Cost Control
  • Hiring and Training
  • Supervisory Skills
  • Stable Work History
  • Productivity and Time Management
  • Facilities Inspection
  • Strong Work Ethic
  • Laundry Management
  • Willingness to Learn
  • Flexible Schedule
Experience
Bartender/Restaurant Waitress, 06/2022 - Current
Domino's Pizza Saint Bonifacius, MN,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Trained new employees on restaurant procedures and plating techniques.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Stocked server areas with supplies before, during and after shifts.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
Housekeeper/inspector , 03/2016 - 05/2021
First Impressions Cleaning City, STATE,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Requested maintenance orders to fix non-working equipment and address room
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Used cleaning chemicals following proper guidelines.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Performed linen washing, dishwashing, vacuuming, dusting and mopping.
  • Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
Restaurant Manager , 05/1989 - 10/2015
Pizza Hut National Pizza Corp City, STATE,
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Oversaw training of supervisors to develop leadership and customer service skills.
  • Performed opening and closing procedures each day.
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
  • Managed daily operations and processes for reservations, budgeting and forecasting.
Education and Training
Certification : Serve Safe, Expected in 05/2014
-
Pizza Hut Trainings - Lafayette, LA,
GPA:
Status -
Certification : Business Management, Expected in 08/2005
-
Pizza Hut Training - Lafayette, LA,
GPA:
Status -
High School Diploma: , Expected in 05/1989
-
Port St. Joe High School - Port Saint Joe, FL
GPA:
Status -
: Marine Biology, Expected in
-
Gulf Coast State College - Panama City, FL
GPA:
Status -

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Resume Overview

School Attended

  • Pizza Hut Trainings
  • Pizza Hut Training
  • Port St. Joe High School
  • Gulf Coast State College

Job Titles Held:

  • Bartender/Restaurant Waitress
  • Housekeeper/inspector
  • Restaurant Manager

Degrees

  • Certification
  • Certification
  • High School Diploma
  • Some College (No Degree)

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