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Bartender/Restaurant Bar Manager Resume Example

Resume Score: 80%

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BARTENDER/RESTAURANT BAR MANAGER
Professional Summary

Capable restaurant employee knowledgeable about bar operations practices and bringing natural leadership and top-notch planning abilities. Focused on profit maximization through improved cost controls and strategic promotions. Talents include building strong teams and training employees in customer service and sales. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.

Work History
Doc Myers Island Pub- Bartender/Restaurant Bar Manager
St. George Island, Florida06/2018 - Current
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Determined business needs by acquiring client feedback for process improvements.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Locos Grill And Pub- Waitress
Athens, Georgia01/2015 - 06/2018
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
St. George Island Trading Co.- Customer Service Associate
St. George Island, Florida06/2013 - 06/2015
  • Managed customer relations and customer service through daily communication and interaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Skilled using cash register including processing sales discounts and refunds.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Worked with other customer support teams to develop consistent and equal high-quality levels of support.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Greeted customers entering store and promoted sales or special programs.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Processed purchases and handled payment transactions using POS system.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Skills
  • Staff Management
  • Business planning
  • Strategic Planning
  • Sales and Marketing
  • Job inspections
  • Budgeting
  • Verbal and written communication
  • Problem resolution
  • Customer Interaction
  • Product and Service Sales
  • Point of Sale Knowledge
  • Conflict Resolution
  • Sales
  • Sales Goals
  • Cash Handling
  • Cash Register Operation
  • Scheduling
  • Inventory counts
Education
Franklin County High School, Eastpoint, FloridaEastpoint, FL06/2013High School Diploma
Tallahassee Community CollegeTallahassee, FLNo Degree: Business
Athens Technical CollegeAthens, GANo Degree: Small Business Management
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Resume Overview

Companies Worked For:

  • Doc Myers Island Pub
  • Locos Grill And Pub
  • St. George Island Trading Co.

School Attended

  • Franklin County High School, Eastpoint, Florida
  • Tallahassee Community College
  • Athens Technical College

Job Titles Held:

  • Bartender/Restaurant Bar Manager
  • Waitress
  • Customer Service Associate

Degrees

  • High School Diploma
    No Degree : Business
    No Degree : Small Business Management

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