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bartender manager resume example with 6+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
  • Reliable and hardworking and able to work alone or with a team
  • Great interpersonal and multitasking skills in fast-paced environments.
  • Responsible and friendly and able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
  • Upbeat, customer-focused Sales Associate with 10 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.
Skills
  • Discipline
  • Promptness
  • The ability to absorb criticism
  • Check and payment processing
  • Menu memorization
  • Point of Sale (POS) system operations
  • Conflict and dispute resolution
  • Customer service
  • Email and telephone decorum
Experience
06/2018 to Current Bartender/Manager School House Restaurant & Tavern | Sanger, CA,
  • Multitask to meet customer, business operations and server needs with minimal errors or delays.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Trained multiple new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
  • Assisted with administrative tasks to better understand industry processes.
  • Standardized policies to maintain compliance with company guidelines and regulatory requirements.
  • Resolved customer issues efficiently to build loyalty.
10/2015 to 05/2018 Bartender Edgewater Beach Resort Management, Inc. | Panama City, FL,
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Trained new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Kept calm and level headed during rushed dinner times
05/2014 to 09/2015 Server Krapil's The Great Steak | City, STATE,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Processed customers' payments and provided receipts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Calculated charges, issued table checks and collected payments from customers.
Education and Training
Expected in 05/2014 Associate of Science | Supply Chain Management Parkland College, Champaign, IL GPA:
Certifications
  • ServSafe
  • Basset Certified

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Resume Overview

School Attended

  • Parkland College

Job Titles Held:

  • Bartender/Manager
  • Bartender
  • Server

Degrees

  • Associate of Science

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