Livecareer-Resume

Bartender Lead Server Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Energetic and punctual professional dedicated to following procedures and protocols to ensure excellent customer service. Considered valuable and hardworking employee by supervisors and peers; People-oriented Team Leader effective at successfully executing new initiatives; Maintains workplace culture consistent with organization's mission and values; Flexible at completing quality work efficiently and with minimal supervision.

Skills
  • Issue resolution
  • Team supervision
  • Client support
  • Quality Improvement
  • Safety
  • Process monitoring
  • Equipment operation
  • Team building
  • Organization
  • Relationship building
  • Problem resolution
  • Streamline
  • Closing
  • Continuous improvement
  • Customer satisfaction
  • Customer Service
  • Client support
  • Delivery
  • Driving
  • Team building
  • Leadership
  • Machinery
  • Neat
  • Personnel
  • Policies
  • Problem resolution
  • Process improvement
  • Quality
  • Quality Improvement
  • Receiving
  • Relationship building
  • Safety
  • Sales
  • Strategy
  • Strategic
  • Supervision
  • Training programs
  • Troubleshooting
  • Workflow
  • Guest service
  • Collaboration
  • People skills
  • Clerical
  • Decision-making
  • PPE use
  • Working collaboratively
  • Project planning
  • Coordination
Experience
Bartender / Lead Server, 01/2017 to Current
Advance Energy Austin, TX,
  • Delegated daily tasks to team members to optimize group productivity.
  • Identified issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Integrated process improvements to increase overall workflow.
  • Interviewed, hired and trained new quality customer service representatives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Mentored newly hired employees and implemented training on safety procedures to prevent injuries.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Suggested additional items and offered samples of weekly promotional items to increase store sales.
  • Greeted guests with friendliness and professionalism.
  • Executed cash transactions quickly and accurately.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Contributed to development, planning and completion of project initiatives.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Leveraged [software] to input and compile data gathered from various sources.
Executive Assistant, 01/2013 to 01/2017
Fox Rothschild Philadelphia, PA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Recruited and hired qualified candidates to fill open positions.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
  • Set up meeting and event logistics for senior management, including executives and board of directors.
  • Delivered optimal administrative, customer service and case management support through [Action] and [Skill].
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Revised and maintained master calendar for client appointments.
  • Researched topics of interest and culled gathered information to produce concise reports.
Office Administrator, 03/2010 to 01/2013
DMW Pest Control City, STATE,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Recruited, hired and trained employees.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in every role to maximize operational knowledge.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Monitored and tracked project performance data with [Type] spreadsheets to generate reports and keep management informed of important trends.
  • Monitored calendars and scheduled appointments based on [Job title] availability and established load limits.
  • Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Delivered in-depth research on accounts and contracts to assist sales team.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Communicated with customers regarding [Type] processes to maintain satisfaction.
Education and Training
High School Diploma: , Expected in
to
Utica High School - Utica, MI
GPA:
: Business Communications, Expected in
to
Macomb Community College - Warren, MI
GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended
  • Utica High School
  • Macomb Community College
Job Titles Held:
  • Bartender / Lead Server
  • Executive Assistant
  • Office Administrator
Degrees
  • High School Diploma