Bartender Lead Server Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Energetic and punctual professional dedicated to following procedures and protocols to ensure excellent customer service. Considered valuable and hardworking employee by supervisors and peers; People-oriented Team Leader effective at successfully executing new initiatives; Maintains workplace culture consistent with organization's mission and values; Flexible at completing quality work efficiently and with minimal supervision.

  • Issue resolution
  • Team supervision
  • Client support
  • Quality Improvement
  • Safety
  • Process monitoring
  • Equipment operation
  • Team building
  • Organization
  • Relationship building
  • Problem resolution
  • Streamline
  • Closing
  • Continuous improvement
  • Customer satisfaction
  • Customer Service
  • Client support
  • Delivery
  • Driving
  • Team building
  • Leadership
  • Machinery
  • Neat
  • Personnel
  • Policies
  • Problem resolution
  • Process improvement
  • Quality
  • Quality Improvement
  • Receiving
  • Relationship building
  • Safety
  • Sales
  • Strategy
  • Strategic
  • Supervision
  • Training programs
  • Troubleshooting
  • Workflow
  • Guest service
  • Collaboration
  • People skills
  • Clerical
  • Decision-making
  • PPE use
  • Working collaboratively
  • Project planning
  • Coordination
Bartender / Lead Server, 01/2017 to Current
Advance Energy Austin, TX,
  • Delegated daily tasks to team members to optimize group productivity.
  • Identified issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Integrated process improvements to increase overall workflow.
  • Interviewed, hired and trained new quality customer service representatives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Mentored newly hired employees and implemented training on safety procedures to prevent injuries.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Suggested additional items and offered samples of weekly promotional items to increase store sales.
  • Greeted guests with friendliness and professionalism.
  • Executed cash transactions quickly and accurately.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Contributed to development, planning and completion of project initiatives.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Leveraged [software] to input and compile data gathered from various sources.
Executive Assistant, 01/2013 to 01/2017
Fox Rothschild Philadelphia, PA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Recruited and hired qualified candidates to fill open positions.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
  • Set up meeting and event logistics for senior management, including executives and board of directors.
  • Delivered optimal administrative, customer service and case management support through [Action] and [Skill].
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Revised and maintained master calendar for client appointments.
  • Researched topics of interest and culled gathered information to produce concise reports.
Office Administrator, 03/2010 to 01/2013
DMW Pest Control City, STATE,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Recruited, hired and trained employees.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in every role to maximize operational knowledge.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Monitored and tracked project performance data with [Type] spreadsheets to generate reports and keep management informed of important trends.
  • Monitored calendars and scheduled appointments based on [Job title] availability and established load limits.
  • Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Delivered in-depth research on accounts and contracts to assist sales team.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Communicated with customers regarding [Type] processes to maintain satisfaction.
Education and Training
High School Diploma: , Expected in
Utica High School - Utica, MI
: Business Communications, Expected in
Macomb Community College - Warren, MI

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Resume Overview

School Attended
  • Utica High School
  • Macomb Community College
Job Titles Held:
  • Bartender / Lead Server
  • Executive Assistant
  • Office Administrator
  • High School Diploma